Air Freight Customer Care Specialist

NAC; Anchorage (AK); On-site; USD 25,000 - 30,000; Full time

Job summary

Northern Air Cargo in Anchorage is seeking a Customer Service Agent to deliver exceptional service, acting as a proactive brand ambassador and advocate for the company. You will respond to inquiries, coordinate freight logistics, resolve issues, and monitor customer needs while processing shipments and maintaining documentation.

You will build strong customer relationships, provide prompt, accurate service, and ensure compliance with FAA/TSA regulations, rates, and shipment requirements.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of six months related to customer service, transportation, logistics, or operational experience and/or training.

Responsibilities

• Warmly welcomes customers while maintaining a secure environment by following company badging, safety, and security procedures.
• Answer incoming telephone calls promptly and provide detailed customer information.
• Promotes and sells Northern Air Cargo services in person and over the phone by identifying customer needs.
• Responds promptly to customer inquiries regarding company services, FAA/TSA regulations, transit schedules, procedures, rates, and shipment requirements.
• Generates rate quotes, accurately executes air waybills, tracks shipments, and arranges freight pickup and delivery.
• Verifies freight descriptions to ensure proper handling, routing, and regulatory compliance.
• Performs routine audits of airway bills and related documentation to ensure accuracy and completeness.
• Research investigates and resolves customer concerns while providing positive customer outcomes.
• Educates customers regarding shipment policies, dangerous goods restrictions, and applicable regulations.
• Processes cash, credit card, and customer account payment transactions accurately.
• Shares pertinent customer feedback and service information with Sales and Operations teams to support business growth and service improvements.
• Maintains accurate shipment and customer information within JetStream and other company systems.
• Maintains a clean, organized, and safe work area.
• Utilizes Microsoft Word, Excel, SharePoint, and other operational systems to support customer service activities.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

JetStream system

Microsoft Word

Microsoft Excel

SharePoint

Job description

Northern Air Cargo in Anchorage is seeking a Customer Service Agent to deliver exceptional service, acting as a proactive brand ambassador and advocate for the company. You will respond to inquiries, coordinate freight logistics, resolve issues, and monitor customer needs while processing shipments and maintaining documentation.

You will build strong customer relationships, provide prompt, accurate service, and ensure compliance with FAA/TSA regulations, rates, and shipment requirements.