Aviation Customer Experience Specialist

LV Aero, LLC; Napa (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice is seeking a dedicated customer service and operations support team member to ensure smooth arrivals and departures, coordinate services, and assist clients in a fast-paced airport environment. The role emphasizes communication, multitasking, and professional client interactions.

The successful candidate will handle invoicing, data entry, and payment follow-ups while maintaining a high standard of service according to Skyservice's policies.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred but not required.
• Intermediate computer skills necessary for daily tasks.
• Strong communication and customer service abilities are essential.
• Ability to multitask and resolve conflicts effectively.
• Maintain professional demeanor at all times.
• Weekend availability and potential overtime during peak seasons.
• Must be 18+ and legally eligible to work in the United States.
• Pre-employment drug and alcohol testing and background checks required to obtain airport pass.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice's philosophy; ensure courteous arrivals and departures.
• Coordinate communication between customers, line-service crew and staff.
• Arrange fueling, catering, car rental, hotel bookings and reservations.
• Maintain Aircraft Entry Log and inform lineservice crew of updates.
• Answer general phone lines and route calls to appropriate staff.
• Process digital forms for new clients and promote additional services.
• Respond to customer emails promptly and professionally.
• Complete daily invoicing and data entry for vendors and clients.
• Collect overdue payments and arrange payment plans as needed.
• Other duties as assigned.

Skills

Aviation experience

Intermediate computer skills

Excellent communication

Excellent customer service

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Legal work eligibility (US)

Pre-employment testing

Education

High school diploma/GED

Job description

Skyservice is seeking a dedicated customer service and operations support team member to ensure smooth arrivals and departures, coordinate services, and assist clients in a fast-paced airport environment. The role emphasizes communication, multitasking, and professional client interactions.

The successful candidate will handle invoicing, data entry, and payment follow-ups while maintaining a high standard of service according to Skyservice's policies.