Customer Service Representative

Skyservice Business Aviation; Town of Florida (NY); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental, and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation, located in Florida, NY, is seeking confident and reliable Customer Service Representatives. In this role, you will provide high standards of service to our customers while coordinating crucial interactions between staff and customers. Responsibilities include handling customer inquiries through various channels and ensuring smooth arrivals and departures. Ideal candidates should have excellent communication and customer service skills, along with availability for weekend and overtime work. Benefits include health insurance and a retirement plan.

Qualifications

• Aviation experience preferred, but not required.
• Intermediate computer skills.
• Weekend availability and willingness to work overtime during peak seasons.

Responsibilities

• Provide high standards service to customers.
• Ensure communication and coordination between customers and staff.
• Coordinate fueling, catering, car rental, and hotel bookings.
• Answer phone lines and forward calls appropriately.
• Respond to customer email inquiries in a timely manner.
• Complete daily invoicing and data entry.

Skills

Excellent communication skills

Excellent customer service skills

Ability to multitask

Strong conflict resolution skills

Education

High school diploma/GED

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full‑service support and expertise in aircraft management, charter, maintenance, and sales from our fixed‑based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of a team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us:https://www.skyservice.com/

PURPOSE

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.

SUMMARY OF RESPONSIBILITIES

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
• Ensure communication and coordination between customers, lineservice crew and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
• Answer the general number phone lines and forward calls to the the appropriate person;
• Fill out digital forms for new clients and actively promote additional aircraft services and products;
• Respond to customer email inquiries in a timely and courteous manner;
• Complete daily invoicing and data entry for various vendors and customers;
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
• Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED

• High school diploma/GED required;
• Aviation experience preferred, but not required;
• Intermediate computer skills;
• Excellent communication skills;
• Excellent customer service skills;
• Ability to multitask;
• Strong conflict resolution skills;
• Maintain a professional demeanor and appearance at all times;
• Weekend availability and willingness to work overtime during peak seasons.

OTHER REQUIREMENTS

• Be at least 18 years of age;
• Legally entitled to work in the United States;
• Must be able to successfully complete and pass pre‑employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.

SCHEDULE

Rotational shift that is 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.

BENEFITS

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off.