Aviation Customer Experience Specialist

Sheltair Aviation; Melbourne (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Sheltair Aviation seeks a dedicated Customer Service Representative to interact with pilots, passengers and staff. You will manage fuel orders, travel arrangements, and correspondences via phone, radio, email and fax, while ensuring accurate data entry for invoicing and fuel records.

The role requires flexibility with schedules, weekend work as needed, and a strong emphasis on courteous, efficient service in a fast-paced aviation environment.

Qualifications

• High School diploma or GED required; an Associate’s degree preferred.
• 2–4 years’ relevant experience in a dynamic, multi-tasking environment.
• Strong interpersonal, communication, organizational and customer service skills.
• Valid driver’s license and basic math proficiency.
• Proficiency in Microsoft Office suite; typing speed 40–60 wpm.
• Must pass pre-employment drug screen and background check per FAA/DOT guidelines.

Responsibilities

• Assist pilots and passengers with fuel orders, online times, arrivals/departures notices, directions, hotel and catering arrangements, vehicle rentals, and A/C key handling.
• Enter data related to invoicing, payment processing and fuel records.
• Communicate with customers via telephone, radio, email and facsimile.
• Support pilot and passenger areas by stocking supplies and keeping areas clean.
• Adapt to changing work hours, including weekends and variable schedules.

Skills

Interpersonal skills

Communication

Organizational skills

Customer service

Typing speed 40–60 wpm

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Sheltair Aviation seeks a dedicated Customer Service Representative to interact with pilots, passengers and staff. You will manage fuel orders, travel arrangements, and correspondences via phone, radio, email and fax, while ensuring accurate data entry for invoicing and fuel records.

The role requires flexibility with schedules, weekend work as needed, and a strong emphasis on courteous, efficient service in a fast-paced aviation environment.