Aviation Connectivity Activations Specialist

Gogo-Business-Aviation; Melbourne (FL); Presencial; USD 29 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision coverage

401k with immediate vesting

Paid time off

Volunteer time off

Employee stock purchase plan

Resumo da oferta

Gogo seeks a Technical Support Specialist (Activations Specialist) in Melbourne, FL to accurately provision aircraft connectivity equipment and services for business aviation and government customers.

You will respond to department requests, review activation queues, coordinate with Sales, Support, Accounting and Engineering, and assist with testing and special projects, including after-hours on-call support. Attention to detail is essential.

Qualificações

• Bachelor’s Degree in Business or Finance, or equivalent technical experience.
• 2–5 years of customer and product support in a high-tech, fast-paced environment.
• Proficient in Microsoft Office and Salesforce/ERP tools; excellent communication.

Responsabilidades

• Respond to department calls and route inquiries to the right teams.
• Review activation queues and perform provisioning tasks with precision.
• Coordinate with Sales, Support, Accounting, and Engineering to fulfill customer requirements.
• Assist with special projects and after-hours on-call support.

Conhecimentos

Microsoft Office

Salesforce

ERP tools

Customer service

Analytical thinking

Time management

Formação académica

Bachelor’s Degree in Business or Finance

Ferramentas

Salesforce

ERP systems

Descrição da oferta de emprego

Gogo seeks a Technical Support Specialist (Activations Specialist) in Melbourne, FL to accurately provision aircraft connectivity equipment and services for business aviation and government customers.

You will respond to department requests, review activation queues, coordinate with Sales, Support, Accounting and Engineering, and assist with testing and special projects, including after-hours on-call support. Attention to detail is essential.