Aviation Activations Specialist

USA-GBA Gogo Business Aviation LLC; Melbourne (FL); Vor Ort; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision

401k plan with immediate vesting

Paid time off

Zusammenfassung

Gogo Business Aviation LLC is seeking a Technical Support Specialist (Activations Specialist) to provision aircraft connectivity equipment and services with meticulous accuracy. You will work with Dealer, OEM, and customer requests, coordinate with Sales, Support, Engineering, and Accounting, and participate in after-hours support and testing activities.

AeroCNCT/AeroIT certifications are required. The role emphasizes precise activation workflows for cockpit and cabin systems, including safety,

Qualifikationen

• 2–5 years of customer and product support in a high-tech, fast-paced environment.
• Bachelor’s Degree in Business or Finance, or equivalent in a related technical field.

Aufgaben

• Respond to department calls and route inquiries as needed
• Manage dealer, OEM and customer email requests and generate activation cases
• Review activation queues and perform provisioning tasks with precision
• Evaluate customer agreements for accuracy and compatibility with service requirements
• Maintain knowledge of activation procedures and troubleshooting workflows
• Coordinate with internal teams and external partners to provision aircraft connectivity services
• Support configuration changes, service modifications, and deactivations
• Collaborate with Sales, Support, Accounting and Engineering to meet requirements
• Assist with special projects and user acceptance testing
• Participate in after-hours on-call rotation
• Obtain AeroCNCT and AeroIT certifications

Kenntnisse

Microsoft Office

Salesforce/ERP

Customer support

Problem solving

Communication skills

Attention to detail

Ausbildung

Bachelor’s Degree in Business or Finance

Tools

ERP software

Internal databases

Jobbeschreibung

Gogo Business Aviation LLC is seeking a Technical Support Specialist (Activations Specialist) to provision aircraft connectivity equipment and services with meticulous accuracy. You will work with Dealer, OEM, and customer requests, coordinate with Sales, Support, Engineering, and Accounting, and participate in after-hours support and testing activities.

AeroCNCT/AeroIT certifications are required. The role emphasizes precise activation workflows for cockpit and cabin systems, including safety,