Aviation Catering Guest Services Specialist

Universal Weather and Aviation; Texas; On-site; USD 21,000 - 30,000; Full time

Job summary

Air Culinaire Worldwide in Texas seeks a Guest Services Agent to coordinate catering operations, delivering exceptional guest service and building client loyalty in line with company policy. Under the Guest Services Manager, you will collaborate with Operations, Network, IT, Finance and Marketing & Sales to ensure accurate orders, timely processing, and a seamless experience from inquiry to invoicing.

The role requires strong communication, organizational skills, and proficiency with MS Office;

Qualifications

• High School diploma or equivalent required, Bachelor’s Degree in Hospitality or Culinary Field preferred.
• Experienced in handling client relationships in a business environment.
• Prior experience with catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices.
• Prior experience in aviation fields a plus.
• Possess exceptional organizational skills and the ability to multi-task during the course of regular business operations.
• Must be capable of professional communication, both verbally and written.
• Proficient in Basic Computer Navigation, MS Outlook/Word/Excel
• Knowledge of modern office procedures and methods including telephone communications, office systems, record keeping, and proper formatting/etiquette of correspondence.
• Ability to establish priorities on a daily basis, wo

Responsibilities

• Contribute to all functions and operations of their respective Guest Services Team.
• Login to assigned phone queue as assigned by management.
• Work on assigned e-mails that are coordinated by management.
• Ensure any assigned orders are processed accurately and in a timely manner.
• Ensure proper note padding of all pertinent information regarding an order.
• Using company software to determine approved preferred supplier for assigned order.
• Ensure any orders that are processed by the GSA are e-filed and coded properly.
• Researching pricing of custom items utilizing company approved websites.
• Direct communication within the supply chain regarding order clarity, i.e. via phone or e-mail.
• Execution of quotes and ensuring you are using all resources to “save” and/or “win” by applying appropriate promotional code/discount as directed by manager.
• Upsell items based on clients requested menu.
• Logging Process Events according to department policy.
• Communicate and coordinate efforts among applicable departments to fully resolve customer concerns throughout the life cycle of an order, from order placement to Process Event resolution and invoicing.
• Apply Process Event solutions by following company issued credit matrix and/or involving immediate management support.
• Perform self QC of orders ensuring accuracy of requested menu items, ensuring all appropriate fees are present and making sure any potential GPQC issues are minimized prior to submitting the order to the kitchen or manager for further QC.
• Making sure that once orders are QC’d and submitted that you are taking the necessary steps to get the order confirmed and closing the circle on the order, i.e. contacting supplier via phone or e-mail.
• Communicate any issues that need to be passed down to management at shift close for communication to subsequent shift personnel.
• Engage Guest Services Manager, Operations Manager, Director or VP of Guest Services as needed.

Skills

Organizational skills

Multitasking

Professional communication

Prioritization

Customer service

Team collaboration

MS Office proficiency

Education

Bachelor's degree in Hospitality or Culinary Field

High School diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Air Culinaire Worldwide in Texas seeks a Guest Services Agent to coordinate catering operations, delivering exceptional guest service and building client loyalty in line with company policy. Under the Guest Services Manager, you will collaborate with Operations, Network, IT, Finance and Marketing & Sales to ensure accurate orders, timely processing, and a seamless experience from inquiry to invoicing.

The role requires strong communication, organizational skills, and proficiency with MS Office;