Shift Lead, Guest Services - Catering

Universal Weather And Aviation; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Air Culinaire Worldwide is seeking a Guest Services Shift Lead in Tampa, FL, to coordinate catering operations and deliver exceptional guest service in line with company policy. You will work with Operations, Network, IT, Finance, and Marketing & Sales to ensure a superb client experience within the Air Culinaire system.

You will manage shift activities, supervise email and phone queues, confirm orders, use approved supplier pricing, and train or retrain staff as needed to maintain service

Qualifications

• High School diploma or equivalent required; Bachelor’s Degree in Hospitality or Culinary Field preferred.
• Experience handling client relationships in a business environment.
• Prior catering/culinary operations or hospitality experience required; aviation experience is a plus.
• Must have strong organizational skills and the ability to multi-task during regular operations.
• Professional written and verbal communication; proficiency with MS Office.

Responsibilities

• Contribute to all functions and operations of their Guest Services Team.
• Login to assigned phone queue as assigned by management.
• Oversee self-assignment of emails and assign based on workload and capabilities.
• Ensure orders are processed accurately and timely; proper note padding and coding.

Skills

Guest services

Communication

Multitasking

Catering knowledge

MS Office

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality or Culinary Field preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

Air Culinaire Worldwide is seeking a Guest Services Shift Lead in Tampa, FL, to coordinate catering operations and deliver exceptional guest service in line with company policy. You will work with Operations, Network, IT, Finance, and Marketing & Sales to ensure a superb client experience within the Air Culinaire system.

You will manage shift activities, supervise email and phone queues, confirm orders, use approved supplier pricing, and train or retrain staff as needed to maintain service