Office Agent

AGI Ground Inc; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Job summary

AGI Ground Inc in Denver, CO seeks an Office Agent to support counter customer services, data entry, and cargo documents handling in line with TSA/FAA regulations. The role includes releasing import freight after CBP clearance and collecting charges.

You will maintain professional communication by phone and email, handle dangerous goods per FAA/IATA rules, and work in a dynamic, safety-conscious environment with flexible hours to meet flight demands.

Qualifications

• High School Diploma or GED required.
• 1 year cargo agent experience preferred.
• Valid US driver's license.
• Successful completion of airport badging process and pre-employment drug screen required.

Responsibilities

• Handle counter customer services and data entry with accuracy.
• Manage international cargo documents and TSA/FAA compliance.
• Prepare freight transfer manifests and collect air freight charges.
• Answer calls professionally and ensure deadlines are met in a fast-paced environment.

Skills

MS Office

English communication

Stress management

Attention to detail

Multitasking

Lifting ability

Safety compliance

Education

High School Diploma or GED

1 year cargo agent experience

Valid US driver's license

Airport badge process

Tools

Microsoft Office

Job description

Job Description:

The work of an Office Agent includes butisnot limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc.

Knowledge, Skill and Abilities

• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.
• Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.

Education and Experience

• High School Diploma or GED required.
• 1 year of previous Cargo Agent experience is preferred
• Valid US driver's license.
• Successful completion ofrequiredairport badging process andpre-employmentdrug screen is required.

Schedule of Hours

• As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations,adhocs, etc., Strict adherence to company attendance policies are expected and enforced.

$23.00

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.