A/V Break/Fix Technician

Covestic Inc; Pleasanton (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Milestone Technologies is actively seeking passionate AV/VC Break/Fix Technicians to support internal users and client environments, delivering high-level technical assistance across VC platforms like Zoom and Cisco. The role emphasizes IP networking, TCP/IP troubleshooting, and collaboration with integrators and hardware manufacturers.

The position requires at least 2 years in audiovisual fields, strong customer service, and the ability to prioritize tasks with attention to wiring diagrams,

Qualifications

• Minimum of 2 years experience in the audiovisual or related field.
• Strong customer service skills with the ability to communicate effectively.
• Strong focus and organizational skills.
• Understanding or willingness to learn wiring diagrams and signal flow.
• Basic knowledge of AV integration and installation.
• Basic understanding of multiple DSPs.
• Demonstrated ability to work independently and prioritize multiple competing tasks.
• Experience with ticketing systems (ServiceNow knowledge is a plus).
• Exposure as an operating technician for live audiovisual special events is advantageous.

Responsibilities

• Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
• Operations validation against documented VC standards
• Inbound support task management
• Escalation of complex issues to appropriate support teams
• Connect Windows and Mac devices to Audio Visual equipment
• Instruct users in the operation of equipment if necessary

Skills

Customer service

Communication

Organizational skills

Independent work

Tools

Zoom

Cisco

SIP

Slack

ServiceNow

Job description

Milestone Technologies is actively seeking passionate and motivated professionals committed to addressing global challenges through innovation and technology. Our vision is to revolutionize the deployment and support of technology worldwide. The AV/VC Break/Fix Technician plays a crucial role in providing high-level technical assistance to the internal users of our client, requiring a solid understanding of VC platforms such as Zoom and Cisco. Demonstrating expertise in IP Networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc., is essential. SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required.

How You Will Make an Impact

• Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
• Operations validation against documented VC standards
• Inbound support task management
• Escalation of complex issues to appropriate support teams
• Connect Windows and Mac devices to Audio Visual equipment
• Instruct users in the operation of equipment if necessary

What You Will NeedtoSucceed

• Minimum of 2 years experience in the audiovisual or related field
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience with ticketing systems (ServiceNow knowledge is a plus)
• Exposure as an operating technician for live audiovisual special events is advantageous

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