AV/VC Onsite Support Technician II

Milestone Technologies, Inc.; Reston (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Milestone Technologies, Inc. seeks an onsite AV/VC Event Technician to support audio-video and video conferencing at client sites. You will coordinate events with partner teams and train client organizers, delivering reliable on-site service.

The ideal candidate has strong interpersonal and written communication skills with a track record of successful events in fast-paced environments. Night/weekend availability and cross-functional collaboration are important for this role.

Qualifications

• 2+ years in corporate live events, conference center, or similar A/V support for executive clientele.
• Bachelor's degree from an accredited institution.
• Proven success in event coordination and project coordination.
• IT knowledge across Android, Chrome, iOS, Mac, Windows and Linux.
• Strong signal flow understanding and advanced troubleshooting skills.
• Flexible schedule to accommodate night and weekend events.
• Experience in fast-paced, cross-functional environments.

Responsibilities

• Provide AV event support onsite.
• Create supporting documentation.
• Remediate live event issues.
• Other duties as needed.

Skills

Live events support

Interpersonal skills

Ticket management

Google Workspace

Networking basics

A/V post-production

Cross-functional teamwork

Night/weekend availability

Education

HS Diploma/GED

Bachelor's degree

Tools

Helpdesk software

Google Workspace

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• Provide AV event support
• Create supporting documentation
• Remediate live event issues Additional duties as needed

Skills

• HS Diploma or GED 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clientele
• Bachelor's degree from an accredited institution
• Demonstrated success in event coordination and project coordination
• IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
• Ability to keep a flexible schedule to accommodate some night/weekend events
• A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
• Experience working in a fast-paced and highly cross-functional organization
• Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
• Familiarity with A/V events production and post-production systems and workflows

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.