Onsite AV Support Technician II

AVI-SPL, Inc.; McKinney, Dallas (TX, TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits including vision and;

Paid holidays and personal days

Training and development opportunities

Job summary

AVI-SPL is seeking an Onsite Maintenance Technician to support customers at client sites in the Dallas area. You will partner with customers, management, and helpdesk teams to deliver world-class AV experiences.

You will perform preventative maintenance, install, configure, and troubleshoot complex AV systems, and provide training on equipment. A high school diploma and strong tools/AV tech skills are required, with expected travel to various sites.

Qualifications

• Must communicate effectively with employees, customers, and colleagues.
• Ability to use hand and power tools safely and efficiently.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and MVR meeting AVI-SPL standards.
• Minimum of a High School Diploma or equivalent.
• Flexibility to work after hours and weekends.
• Able to climb ladders and lift equipment.
• White Glove service for executives.
• Strong troubleshooting across AV and networking systems.
• Customer service orientation for corporate clients.
• Proficient in Logitech systems setup and troubleshooting.
• Extron NAV deployments and troubleshooting experience.
• Crestron system setup and troubleshooting.
• Networking: LAN/WAN and VLANs.
• Q-SYS, Logitech, Biamp, Extron NAV experience.
• UC platforms: Teams, Zoom, Webex.
• Video/AV: Tricaster, PTZ cameras, DMX lighting.

Responsibilities

• Setup and breakdown of conference spaces to meet event needs.
• Perform preventative maintenance to ensure equipment works as designed and test/repair hardware components.
• Clean AV equipment including lenses, monitors, and fans.
• Document site work and provide client training on AV tech as needed.
• Perform support tasks including meeting setups, installing non-complex AV components, and video/audio recording support.
• Collaborate professionally with internal/external teams reflecting AVI-SPL values.
• Adhere to local safety standards for site duties.
• Setup, operate and troubleshoot AV systems.
• Travel to multiple job sites as required.

Skills

Communication

Tools handling

Independent working

Windows/macOS

Signal flow knowledge

Valid driver's license

High School diploma

After-hours flexibility

Ladders/physical ability

Executive support (white glove)

Troubleshooting AV/Networking

Customer service

Logitech systems

Extron NAV

Crestron systems

Networking/LAN/WAN

Q-SYS

Video wall tech (Planar/Barco)

Education

High School Diploma or equivalent

Tools

Logitech

Extron NAV

Crestron systems

Q-SYS

Dante networking

Networking (LAN/WAN)

Job description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves

• Effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
• White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
• Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
• Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
• Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
• Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
• Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
• Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
• Q-SYS, Logitech, Biamp, Extron NAV experience
• UC Platforms - Teams, Zoom, Webex
• Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
• Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)

Nice-To-Haves

• Formal education in Electronics or related field preferred
• Preferred external training:
• AMX Intro to Networking for AV Professionals
• Extron AV Associate Certification
• AVIXA Quick Start to the Audio-Visual Industry
• AVIXA CTS General Certification
• Dante 1-3
• Q-SYS 1+

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.