AV Events Technician L3

Milestone Technologies, Inc.; Los Angeles (CA); On-site; USD 51,000 - 55,000; Full time

Job summary

Milestone Technologies, Inc. seeks an AV Events Specialist to lead technical pre-production, equipment setup, and live event execution for premier screening theaters and production spaces.

You will act as Technical Director or Lead Video Engineer, directing video systems, switchers, and show flow for in-person, hybrid, and virtual events on Google Meet and Zoom.

Qualifications

• Bachelor's degree or related certifications (AVIXA CTS, CompTIA A+).
• Customer service experience.
• Technical support background in AV preferred.

Responsibilities

• Act as event production Technical Director, Lead Video Engineer, and/or Technical Production Manager.
• Set up, configure, operate, and facilitate support for event production spaces.
• Serve as the primary point of contact for all audio, video, and broadcast production needs.
• Use and follow the run-of-show document as a guide for proper show flow details.
• Partner with other crew members on the execution of elements before and during shows.
• Attend pre-show production meetings to review responsibilities.
• Ensure testing of all show playback elements for proper playout.
• Ensure all switchers, graphics, mixers, microphones, and ancillary gear are in working order.
• Understand roles and responsibilities of an AV production team on events.
• Reset space after events to pre-production standards.
• Note any equipment failures and elevate to the AV team through the ticket system.
• Previous experience supporting hybrid and virtual event platforms and workflows.
• Assist with inventory management and quality control for client-owned equipment.

Skills

Customer service

AVIXA CTS

CompTIA A+

Education

Bachelor's degree or related certifications (AVIXA CTS, CompTIA A+)

Tools

Ross Carbonite

NDI

AJA

Epiphan

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The AV Events team, a collective of professionals providing AV technical pre-production, equipment recommendations, and live event technical execution, is seeking an AV Events Specialist. This role involves acting as the primary contact for technical support in premier screening theaters/event production spaces, including virtual and hybrid events on Google Meet and Zoom platforms. The AV Events Specialist will serve as a Technical Director, Lead Video Engineer, and/or Technical Production Manager, directing the setup of video systems, operating the Video Switcher, and managing overall show production.

Responsibilities

• Act as event production Technical Director, Lead Video Engineer, and/or Technical Production Manager, adapting to show needs
• Set up, configure, operate, and facilitate support for event production spaces
• Serve as the primary point of contact for all audio, video, and broadcast production needs
• Use and follow the run-of-show document as a guide for proper show flow details
• Partner with other crew members on the execution of elements before and during shows
• Attend pre-show production meetings to review responsibilities
• Ensure testing of all show playback elements for proper playout
• Ensure all switchers, graphics, mixers, microphones, and ancillary gear are in working order
• Understand roles and responsibilities of an AV production team on events
• Reset space after events to pre-production standards
• Note any equipment failures and elevate to the AV team through the ticket system
• Previous experience supporting hybrid and virtual event platforms and workflows
• Assist with inventory management and quality control for client-owned equipment

Skills

• Bachelor's degree, industry-related experience, or certifications (AVIXA CTS, CompTIA A+) Customer service experience

Audio

• Digital Audio Consoles: Intermediate to advanced proficiency with CL, TF or DM series (building mixes, live mixing, monitoring, and signal path troubleshooting).
• Wireless Systems & RF: Experienced with Shure Wireless Workbench and RF coordination, along with lavalier mic placement techniques.
• Networked Audio: Experienced with Dante Controller for basic subscription routing and troubleshooting.
• Video Camera Operation: Skilled in simultaneously controlling multiple PTZ cameras while also switching video.
• Video Switching & Routing: Hands-on experience with Ross Carbonite (or similar)—building looks, programming PiPs and transitions, live switching, and real-time troubleshooting. Experience with Ross Ultrix routers is a big plus.
• Video Routing: Experience with Ross Ultrix routers is a big plus.
• Network Video: Familiar with connecting NDI devices, not required but will come in handy.
• LED Walls: Familiar with best practices for optimizing content for LED walls as well as basic troubleshooting.
• Passionate about Video: Passionate about video technicals (camera and sensor types, frame rates, resolutions, routers, codecs, and container formats) is a big plus.

Lighting

• Familiarity with building and recording looks.
• Familiarity with ETC Lighting consoles.

VC & Streaming

• Video Conferencing:
  • Highly experienced with video conferencing best practices and limitations.
  • Highly experienced with coaching virtual participants.
  • A passion for keeping up-to-speed with new features in apps like Google Meet and Zoom Webinar.
• Recording & Encoders: Fundamental experience operating recording/streaming encoders (AJA, Epiphan, Elemental, etc.)
• Live Streaming & Virtual Events: Experienced with virtual/live-stream event production and directing crew on comms (YouTube, BrandLive, Twitch, Zoom Webinars) is a big plus.
• Detail-oriented and motivated self-starter
• Ability to prioritize departmental functions and meet deadlines
• Adaptability and ability to work well with varied personalities and teams across the enterprise
• High level of professionalism, emotional intelligence, and ability to maintain composure under pressure (particularly with A-list talent or executives)
• Ability to work independently with minimal guidance but willing to ask the right questions when needed
• Effective communication skills and ability to collaborate in a team environment
• Attentive to tickets and Slack channels, responding in a timely and concise manner

Compensation

Estimated Pay Range: $36.77 - $40.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.