Technology Project Engineer IT New Builds

Milestone Technologies, Inc.; Redwood City (CA); On-site; USD 88,000 - 145,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Technology Project Engineer to lead AV/IT installation and upgrade projects in our Bay Area offices.

You will coordinate with REWFS, IT, Audio Visual and Physical Security teams, manage vendors, and ensure on-time, on-budget delivery while documenting scopes of work and system diagrams. Requires a bachelor’s degree or equivalent in networking, AV or physical security, CTS/CTS-I or CompTIA certs, and experience managing small-to-midscale AV/IT projects;

Qualifications

• Bachelor’s degree or equivalent technical training in networking, AV, or physical security.
• CTS or CTS-I certification, and/or CompTIA Network+ or CompTIA Security+.
• Experience managing small-to-midsize AV/IT integration projects end-to-end; knowledge of IT infrastructure, physical security, video conferencing, or AV hardware.
• Strong communication and hands-on troubleshooting abilities; willingness to work across facilities and vendors.

Responsibilities

• Provides assistance with deployment of technology for new office builds and renovations in collaboration with REWFS, IT, AV, and Physical Security teams.
• Ensure effective, timely, and consistent communication during all projects.
• Follow standards for networks, access control, CCTV, video conferencing, and other systems as part of our facilities.
• Oversee setup, configuration, and upgrade of printers, workstations, AV, physical security and network peripherals by vendors.
• Assist in testing new technology, prototypes, or hardware updates, documenting results.

Skills

Multitasking

Communication skills

Project coordination

Education

Bachelor’s degree or equivalent in networking, AV, or physical security

Tools

Crestron

Extron

Biamp

QSC

Networking basics

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services. The IT New Builds Team is responsible for installing, repairing and replacing all the technology that supports our offices in the Bay Area, including our corporate network, physical security systems, and audio/visual systems (video conferencing and event spaces). A Technology Project Engineer will perform or oversee vendors performing installations, configuration, repair and maintenance of IT/AV/PHY SEC hardware and will also provide support for specialized projects, infrastructure upgrades. In some cases, provides Project Management of physical security systems, audio/visual and network equipment installations, and upgrades. They partner with our REWFS, IT, Audio Visual and Physical Security teams to repair or replace all technology related hardware of our new office builds, upgrades and retrofits to our existing offices. They also assist with assembling prototypes, testing, and troubleshooting, working on-site to resolve issues while ensuring project timelines are met.

Responsibilities

• Provides assistance with the deployment of technology as part of new office build out and renovations in partnership with our REWFS, IT, AV, and Physical Security teams.
• Ensure effective, timely, and consistent communication during all projects.
• Follow CZI standards for networks, access control, CCTV, video conferencing, and other technical systems which are a part of our facilities.
• Oversee the setup, configuration, and upgrade new and existing printers, workstations, meeting room AV, physical security and network peripherals, and equipment by vendors.
• Assist in testing new technology, prototypes, or hardware updates, often documenting results.
• Coordinate project timelines, vendor deliverables, and cross-functional stakeholders to ensure on-time, on-budget completion
• Conduct site surveys, develop scopes of work, and create system documentation (as-builts, rack elevations, network diagrams). Resolve and document hardware, physical security, networking, and A/V issues.
• Maintain records of equipment inventory, track project progress, and report on hardware system performance or issues.
• Perform physical installations of hardware, such as installing or replacing monitors, audio visual meeting room equipment, physical security hardware, cabling, running cables, or setting up equipment in various desktop environments. At our locations in the bay area.

Qualifications

• Requires a bachelor’s degree or equivalent technical training/certification in networking, audio visual, physical security. CTS (Certified Technology Specialist) or CTS-I certification. CompTIA Network+, or CompTIA Security+ certification.
• Experience managing small-to-midsize AV/IT integration projects end-to-endWorking knowledge of at least one of the following - IT Infrastructure (MDF cabling, hardware, etc.) networks, physical security systems, video conferencing, and/or audio-visual hardware.
• Some experience with AV control systems and DSPs (Crestron, Extron, Biamp, QSC, or similar)
• Skilled multi-tasker with ability to manage numerous tasks concurrently.
• Demonstrated willingness to get your hands dirty and do whatever it takes to achieve the team's end goals. With some previous construction experience.
• Proficiency with networking infrastructure fundamentals and troubleshooting skills.
• Strong communication skills to interact with vendors, end-users, along with attention to detail and analytical problem-solving abilities.

Compensation

Estimated Pay Range: 88,000-145,000 USD per year Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.