AV Technology Technician (Part Time or On Call)

Destination by Hyatt; Chapel Hill (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free room nights

Health insurance

401(k) match

Paid time off

Adoption assistance

Tuition reimbursement

Employee meals

Exclusive discounts

Job summary

Destination by Hyatt's Rizzo Center in Chapel Hill is seeking an on-site Audio-Visual Tech to join the technology team supporting conferences, meetings, and events. This hands-on role provides AV and basic IT support for guests and staff, ensuring events run smoothly from start to finish.

You will handle on-site and on-call support, troubleshoot AV hardware, install peripherals, and maintain equipment. Prior AV or IT experience is helpful; reliability and a positive attitude are most important.

Qualifications

• We're looking for someone who is dependable, customer-focused, and eager to learn.
• Previous AV or technology experience is helpful, but reliability, professionalism, and a positive attitude are most important.
• Perfect for students, tech enthusiasts, or aspiring IT professionals.

Responsibilities

• Provide timely and courteous on-site and on-call support
• Assist clients and internal staff with computer, network, and AV-related issues
• Assess customer needs and provide necessary equipment and recommendations
• Troubleshoot equipment or system malfunctions before, during, and after event
• Install and configure webcams, keyboards, mice, and other peripherals as needed

Skills

Digital AV control

Troubleshooting

Windows proficiency

Customer service

CTS certification

Independently able

Tools

AV hardware

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Organization- Rizzo Center

Join the technology team supporting conferences, meetings, and special events at the Rizzo Center! This hands‑on position provides audio visual and basic technology support for guests and staff, helping ensure events run smoothly from start to finish. Duties and responsibilities are as follows:

User Experience

• Provide timely and courteous on‑site and on‑call support
• Assist clients and internal staff with computer, network, and AV‑related issues
• Assess customer needs and provide necessary equipment and recommendations
• Troubleshoot equipment or system malfunctions before, during, and after event

Duties

• Responsible for the safety and security of meeting room AV and IT systems and hardware at facility
• Perform periodic and scheduled tests of equipment to ensure functionality and address issues expeditiously
• Maintain proper maintenance of all equipment
• Periodically check and maintain AV systems (including digital signage and background music) for proper operation and report issues
• Perform periodic and scheduled tests of meeting space and business center PC hardware, software and peripherals to ensure functionality and address issues expeditiously
• Install and configure webcams, keyboards, mice, and other peripherals as needed

Exceptional Benefits That Go Beyond The Basics

• Travel Perks Enjoy 12 free room nights annually (after 90 days of service), plus discounted rates and Friends & Family Room Rates starting on day one.
• Health & Wellness Coverage Comprehensive Medical, Prescription, Dental, and Vision Insurance available after just 30 days of employment.
• Financial Security 401(k) with company match (after 1 year of service) and an Employee Stock Purchase Plan to help you invest in your future.
• Time Off That Matters Paid vacation, sick days, and new child leave to support your personal and family needs.
• Family Support Paid Family Bonding Time - 8 weeks for primary caregivers and 2 weeks for supportive caregivers - plus Adoption Assistance (after 1 year of service).
• Education Assistance Tuition Reimbursement to help you grow professionally and pursue your passions.
• Daily Perks Free colleague meals during your shift to keep you energized and appreciated.
• Exclusive Discounts Save on top brands like Apple, AT&T, Verizon, Headspace, and many more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

We're looking for someone who is dependable, customer-focused, and eager to learn. Previous AV or technology experience is helpful, but reliability, professionalism, and a positive attitude are most important. Perfect for students, tech enthusiasts, or aspiring IT professionals.

Who We're Looking For

• 2+ years of digital audio video control and troubleshooting experience, preferred
• Previous AV, IT, hospitality, media production, or customer service experience, preferred
• Prior hotel audio visual experience a plus
• Mac proficiency a plus
• CTS certification, preferred
• Ability to work independently and responsibly
• Strong customer service skills
• MS Windows proficiency
• Familiarity with audio visual and event technology
• Ability to lift up to 25lbs and occasionally climb ladders

Schedule & Pay

• Schedule: Available to work evenings, weekends, some holidays, and special events
• Compensation: $18.00/hour