AV Technician II - Live Events & Conferencing Pro

Chenega Agile Real Time Solutions, LLC; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, seeks an AV Technician II to provide in-room AV support including data projection, audio amplification, video/audio recording, videoconferencing, and web streaming for CDC events at 1600 Clifton Rd, Atlanta, GA.

The role supports Meeting Management Technology (MMT) Services and aims to enhance organizational effectiveness by delivering high-quality audio, video, and conferencing services across CDC sites and

Qualifications

• The ability to communicate clearly.
• Strong interpersonal skills and the ability to communicate effectively with all levels of staff.
• Ability to organize, multi-task, and manage time appropriately.
• Excellent attention to detail.
• Comfortable with complex and frequently changing requirements and processes.
• Ability to work in a busy environment with frequent distractions and interruptions.
• Capable of working independently and as part of a team.
• MS Teams and Zoom.

Responsibilities

• Provide successful in-room AV event support including projection, audio, video, videoconferencing, and web streaming.
• Utilize ServiceNow to receive, track, create and close audio-visual requests per SLA.
• Utilize IFMS to monitor daily AV support schedules and ad hoc requests.
• Triage and elevate AV service resolution with other third-party vendors and conference staff.
• Provide training to customers in the use of media presentation and AV systems.
• Provide conference room set-up and onsite equipment maintenance during events.
• Coordinate with CDC IT ServiceDesk and other vendors to resolve equipment failures and connection issues.
• Maintain standard conference room AV infrastructure levels and notify leadership of issues.
• Schedule and complete Pre-Conference planning meetings with customers.
• Be present when AV Engineers service AV systems and conference rooms.
• Maintain digital signage system connectivity at all conference room locations.
• Other duties as assigned

Skills

Clear communication

Interpersonal skills

Organization & time management

Attention to detail

Adaptability

Teamwork

Tools

MS Teams

Zoom

ServiceNow

IFMS

Job description

Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services’ company, seeks an AV Technician II to provide in-room AV support including data projection, audio amplification, video/audio recording, videoconferencing, and web streaming for CDC events at 1600 Clifton Rd, Atlanta, GA.

The role supports Meeting Management Technology (MMT) Services and aims to enhance organizational effectiveness by delivering high-quality audio, video, and conferencing services across CDC sites and