Technical Support Representative - Sioux Falls, SD

AVPro Global Holdings; United States; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid leave benefits

Group Health & Life Insurance

Employer paid Dental and Vision Insurance

401K (4% Match)

Supplemental Insurance

Job summary

AVPro Global Holdings is hiring a Technical Support Representative in the United States. The role involves troubleshooting complex audio-visual systems and providing support to A/V Field Service Technicians. Candidates should possess strong organizational, customer service, and problem-solving skills, with a background in AVoIP/Dante Networking.

This full-time position offers paid leave and health insurance benefits, as well as a competitive hourly wage. Join our growing team and help us deliver outstanding service to our clients!

Qualifications

• Strong organizational skills and the ability to manage multiple tasks.
• Customer oriented and positive collaborative attitude.
• Strongly motivated to acquire new industry knowledge.
• Enjoy problem-solving and assisting customers to find solutions.

Responsibilities

• Answer incoming calls from customers and troubleshoot complex A/V systems.
• Refer product concerns to appropriate personnel for examination.
• Occasionally travel to client locations to provide technical solutions.
• Attend trade shows such as CEDIA and InfoComm.

Skills

Organizational skills

Customer service orientation

Problem-solving

AVoIP/Dante Networking knowledge

Troubleshooting A/V systems

Education

CTS, ANP, ISF, HAA, IST, CIT or similar accreditations

Tools

HDMI test equipment

Control systems (RTI, Control 4, Crestron, QYS)

Job description

AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.

Our Sioux Falls-based team is growing, with opportunities for Technical Support Representative. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:

Here’s what you’ll get to do:

• Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
  • Audio/Visual systems distribution in commercial and residential environments
  • Networked AV-over-IP systems
  • HDMI and HDBaseT signal distribution
  • Video Walls and signage systems
  • HDMI testing and troubleshooting equipment
  • Control systems, including RTI, Control 4, Crestron, Elan, Q-Sys, Savant and others
• Work toward pulling information together to deliver a solution to customers
• Refer concerns about product or service failure to appropriate personnel for examination
• Occasionally travel to client locations providing technical solutions
• Occasional trade show attendance, such as CEDIA and InfoComm

This is what we’re looking for:

• Strong organizational skills and an ability to manage multiple tasks
• Customer service oriented
• A positive, collaborative attitude
• Be strongly motivated to acquire new industry knowledge
• Enjoy problem-solving and assisting others to arrive at solutions.
• AVoIP/Dante Networking background or experience with networks, switches, and configurations.
• Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices.
• Understanding of EDID management and Content Protection.
• HDMI test equipment experience
• Knowledge of control systems such as RTI, Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues
• CTS, ANP, ISF, HAA, IST, CIT, or similar accreditations

Experience or Accreditation in the following are a plus but not required:

What we offer:

• Paid leave benefits
• Group Health & Life Insurance
• Employer paid benefits including - Dental and Vision Insurance
• 401K (4% Match)
• Supplemental Insurance

Hours/Pay:

• Full-time, Mondays through Fridays
• Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers).
• Market competitive hourly wage depending on experience