AV Support Technician: Frontline Tech & Customer Care

Kids for the Future; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Kids for the Future is seeking a Support Center Technician Level 1 to provide first-level technical support to customers from our Tampa location. You will troubleshoot hardware, software, and AV network systems while documenting interactions in a ticketing system.

The role requires strong diagnostic and multi-tasking abilities, excellent communication, and the ability to work in a fast-moving environment as part of AVIT's support team reporting to the AV Lead and Service Manager.

Qualifications

• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt quickly.
• Service awareness of organization’s key services and support tools.

Responsibilities

• Respond to customer inquiries through phone, email, and chat in a timely manner.
• Troubleshoot and resolve technical issues related to hardware, software, and AV network systems.
• Provide clear and concise technical support to customers.
• Monitor WAN and LAN connectivity, routers, speakers, amplifiers, and other AV equipment.
• Log interactions and resolutions in a ticketing system.
• Escalate complex issues to higher-level technicians.
• Keep up to date with current technologies and industry developments.

Skills

Troubleshooting

Networking basics

OS concepts

Communication

Tools

Ticketing system

RMM tools

Job description

Kids for the Future is seeking a Support Center Technician Level 1 to provide first-level technical support to customers from our Tampa location. You will troubleshoot hardware, software, and AV network systems while documenting interactions in a ticketing system.

The role requires strong diagnostic and multi-tasking abilities, excellent communication, and the ability to work in a fast-moving environment as part of AVIT's support team reporting to the AV Lead and Service Manager.