Onsite AV Support Technician

AVI-SPL; Mountain View (CA); On-site; USD 41,727 - 52,982; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Personal days

Training and development

Company culture

Job summary

AVI-SPL is seeking an Onsite AV Support Technician to provide on-site AV support for customers. The Tech 1 role emphasizes direct end-user support, routine maintenance, and quick problem resolution across conference spaces.

You will collaborate with customers, management, and global helpdesk to ensure a world-class customer service experience, with flexibility to work after hours and travel as needed.

Qualifications

• High school diploma or equivalent.
• Experience in AV practices and procedures.
• Videoconferencing operation and setup.
• Knowledge of AV control systems (Crestron/Extron/AMX) a plus.
• Experience with Zoom and ServiceNow a plus.

Responsibilities

• Operate and test AV in conference rooms daily.
• Respond to end-user requests via ticketing system.
• Perform routine preventive maintenance and debugging.
• Escalate next-level break/fix issues to their manager.
• Setup and breakdown of onsite meetings.

Skills

Effective communication

Troubleshooting

Independent worker

Attention to detail

Education

High School Diploma or equivalent

Tools

Crestron

Extron

AMX

Zoom

ServiceNow

Job description

The Onsite AV Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

The AV Support Technician is identified as a Tech 1 (T1) position intended to provide direct end-user support in the operation of the systems. In addition, the AV Support Technician will possess the training and experience to resolve minor problems and perform clean, inspect and readiness checks on systems as part of the routine preventive maintenance process.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow.

We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and service teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

The Support Technician is identified as a Tech 1 (T1) position intended to provide direct end-user support in the operation of the systems. In addition, the AV Support Technician will possess the training and experience to resolve minor problems and perform clean, inspect and readiness checks on systems as part of the routine preventive maintenance process.

Day-To-Day Responsibilities

• Operate and test daily functionality of all AV and integrated conference rooms
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Troubleshoot AVN problems last minute as required as well as non-critical situations
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system - AMX, Crestron operations)
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all "next level" break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Ensure all AVS spaces are presentable for use
• Other duties assigned as needed

Items To Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

Must-Haves

WHAT WE’RE LOOKING FOR

• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and client communication skills
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Education And/or Experience

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation, call set-up and equipment
• Knowledge of AV Control experience including Crestron, Extron, and/or AMX a plus
• AV Support in Corporate, Event facility spaces a plus
• Experience and knowledge of Zoom Conferencing Platform a plus
• ServiceNow platform knowledge a plus

Physical Requirements

The physical demands of this position are those that are necessary to...not all content visible in description.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$30.29/hr

$38.46/hr