AV Site Support

Zodiac Solutions, Inc; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Zodiac Solutions, Inc. seeks an IT Support professional with AV experience to provide on-site technical assistance for hardware, software, and network issues across client locations in the DC area.

You will manage asset inventory, image and refresh devices, set up AV equipment and support live events, while collaborating with senior technicians to improve support processes and deliver excellent customer service.

Qualifications

• Bachelor's degree or equivalent in IT or AV technology or related experience
• Familiarity with ServiceNow ticketing system
• Proven IT support experience in an office environment
• Strong problem-solving skills and attention to detail
• Basic understanding of audio and video equipment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to travel to client locations as needed
• Ability to lift and carry equipment up to 50 lbs
• Freshers from technical backgrounds with at least one year of experience encouraged to apply

Responsibilities

• Provide on-site and technical support to users for hardware, software, and network issues.
• Manage asset inventory and maintain records of IT equipment.
• Image and refresh computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.
• Capable of providing smart hands support in IDF switch room.

Skills

Customer service

IT support

AV technology

Communication

Education

Bachelor's degree or equivalent in IT/AV

Tools

ServiceNow

Asset management software

IT service management tools

Job description

• Great Customer Service and Professional skills.
• Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.
• Capable of providing smart hands support in IDF switch room.

Qualifications:

• Bachelor's degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.
• Familiarity with ServiceNow ticketing system
• Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to various client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.
• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Preferred Skills:

• Familiarity with video conferencing platforms and common office tools and operating systems.
• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.
• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards