Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Job summary

HCL Technologies Limited in Washington, DC is seeking an on-site IT Site Support/AV specialist to deliver hardware, software and network assistance, manage assets, and refresh computers to keep systems running smoothly.

You will install and troubleshoot printers and conferencing systems, support live events, and collaborate with senior technicians while traveling to client sites as needed.

Qualifications

• Bachelor’s degree or equivalent industry experience and/or technical certifications in IT or AV.
• Familiarity with ServiceNow ticketing system and IT support in office environments.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio/video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to travel to client locations as needed.
• Able to lift and carry up to 50 lbs.
• Freshers with technical education and at least 1 year experience encouraged to apply.

Responsibilities

• Provide on-site and technical support to users for hardware, software, and network issues.
• Manage asset inventory, update records, and maintain IT equipment.
• Image and refresh computers and devices to keep them current.
• Troubleshoot printer, software, and network problems.
• Set up and maintain audio/visual equipment and video conferencing systems.
• Support live events by operating AV systems.
• Collaborate with senior technicians to resolve issues and improve processes.

Skills

Customer service

Excellent communication

Problem solving

Team player

Independent worker

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

AV equipment

Video conferencing platforms

Job description

Job description:

Job Summary

Great Customer Service and Professional skills. Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity. Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly. Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues. Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. Support live events by operating AV systems and addressing any technical issues that arise. Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. Provide excelle

Key Responsibilities

• Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.
• Familiarity with ServiceNow ticketing system Proven experience in providing IT support in an office environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of audio and video equipment and their functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel to various client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.
• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Skill Requirements

• Familiarity with video conferencing platforms and common office tools and operating systems.
• Basic knowledge of networking and cabling.
• Experience with asset management software and IT service management tools.
• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards

Other Requirements

• Site Support FSO/AV