AV Service Technician (Secret)

VersaTech, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

An established industry player is seeking a dedicated AV Service Technician to join their team. In this role, you will be instrumental in providing top-notch service to federal and commercial clients, ensuring their audio-visual systems are expertly installed and maintained. Your technical expertise will be key in troubleshooting issues and enhancing client satisfaction. This position offers a competitive salary and the chance to work in a dynamic environment with opportunities for growth and development. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401k Employer-Matching

Generous Paid Time Off

Growth Opportunities

Qualifications

• 4+ years of experience installing and supporting large-scale audio-visual systems.
• Ability to interpret AV CAD drawings and update with Red Lines.
• Possess excellent verbal and written communication skills for effective client engagement.

Responsibilities

• Perform site surveys, inventory, and create documentation for installed systems.
• Provide end-user client training as needed.
• Setup and troubleshoot various video codecs and teleconferencing systems.

Skills

Audio-Visual Systems Installation

Digital Video/Audio Transmission

Signal Flow and Connector Types

Troubleshooting Skills

Communication Skills

Education

Bachelor's Degree in Technical Field

4 Years Relevant Experience

Tools

Crestron

Polycom

Extron

AMX

Job description

Position: AV Service Technician (Secret)

Location: Washington, DC

Job Id: 541

# of Openings: 1

VersaTech is an ISO-certified provider of innovative technology solutions to the public sector, providing services that include Audio-Visual Solutions. Digital Transformation, and Agile Software Development. Our long record of customer satisfaction and commitment to excellence provides assurance to our clients that we have the talent, management, and innovation necessary to solve their problems and exceed expectations. VersaTech is currently looking for an Audio Visual (AV) Service Technician to support federal and commercial customers in Silver Spring, Maryland, and surrounding areas. Summary: In this role as an AV Service Technician, you will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise. Serve as a point of contact for all types of pre- and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success. Salary: $70,000 - $95,000 depending on experience. Discretionary annual bonus based on performance. Location: Washington DC, and surrounding areas. National travel may be required 20% with advance notice. Responsibilities: Perform site surveys, inventory, and create as built document for installed systems. Perform Quality Assurance testing and generate documentation on results. Read and interpret electronic schematics and architectural blueprints. Perform preventative maintenance visits to help maintain a stable client-based system. Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability. Setup and troubleshoot various video codecs/video teleconferencing systems. Field service support of networked devices (Routers, IP Protocols, etc.) Provide end-user client training as needed. Travel to various job sites as required. Qualifications: Active Secret clearance 4+ years of experience installing and supporting large-scale audio-visual systems. Experience working with digital video/audio transmission and protocols. Experience working with AV systems, such as Polycom, Crestron, Extron or AMX. Experience with signal flow, audio visual signal types, connector types & terminations. Experience working with AV Engineers, analyzing blueprints and AV input and output (IO). Experience in loading and testing control system code and DSP programming. Ability to configure standard system components to client requirements. Abilit to work independently for AV testing and troubleshooting. Ability to interpret AV CAD drawings and update with Red Lines. Ability to perform Cable installation, Cable termination, Device installation. Ability to troubleshoot leveraging computer, networking, and communication skills. Ability to read & understand cabling pull schedules, floor plans, ceiling plans, riser diagrams & line diagrams. Possess excellent verbal and written communication skills for effective client engagement and exceptional customer service. Ability to train and mentor junior and new team members. Ability to obtain and maintain a Public Trust clearance Ability to travel locally to DMV area as needed to client locations and corporate office. Physical Requirements: May be required to lift up to 75 pounds. May be required to stand, walk, push, pull, squat, bend, and reach during shift. Employees may use carts, dollies, hand trucks, and other gear to move items around. Preferred Qualifications: Experience working with a government client or as a government contractor. CTS-I certified. Education: Bachelor's Degree in Technical Field, or 4 years of relevant experience in lieu of a degree. Find out who we are: https://www.versatechinc.com/ VersaTech offers an excellent benefits package that includes medical, dental, and vision benefits, 401k employer-matching retirement contributions after 90 days, generous paid time off (3 weeks PTO plus 11 holidays), and ample growth opportunities. COVID-19 Vaccination: To protect the health and safety of its employees and to comply with customer requirements, VersaTech, Inc. may require employees to wear masks while on our customer and corporate sites as required. VersaTech, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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