AV Service Technician

Cornerstone Defense LLC; Herndon (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Cornerstone Defense LLC is seeking an Audiovisual Service Technician based in Herndon, Virginia. This role will provide essential end-user training and troubleshooting support for government customers.

You will perform AV system maintenance, ensure operational readiness, and collaborate closely with AV engineers and team members. Qualifications include experience with AV systems and the ability to handle physical requirements for the job.

Qualifications

• Experience installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, and Crestron.
• Ability to travel to various job sites as needed.
• Physical capability to perform demanding tasks, including climbing ladders and lifting.

Responsibilities

• Perform onsite AV system troubleshooting, maintenance, and repair.
• Provide technical support to end users in person and by phone.
• Maintain system documentation and troubleshooting guides.

Skills

AV system troubleshooting

Customer training

Technical support

Physical dexterity

Documentation maintenance

Tools

Confluence

Jira

Job description

Audiovisual Service Technician

The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolution to a variety of government customers. This role works closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience across all AV systems.

Position Responsibilities

• Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
• Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown
• Perform preventative maintenance and daily AV system checks
• Provide technical support to end users in person and by phone
• Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
• Provide AV system user training
• Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution
• Complete and maintain manufacturer and industry association training certifications; maintain in-depth knowledge of AV products, services, and systems
• Attend daily engineering and operations & maintenance meetings
• Ensure compliance with change management processes for system updates or changes
• Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials

Required Qualifications

• Ability to travel to various job sites as needed
• Physical requirements: ability to walk continuously, stand 6–8 hours per day, climb ladders up to 15 feet, climb stairs, bend, twist, squat, and kneel for extended periods
• Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, and similar platforms

Desired Qualifications

• AVIXA CTS certification
• Manufacturer certifications or experience with Biamp, QSC, Cisco, Crestron, Extron, or Thinklogical