AV Service Tech

American Sound; Marietta (GA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Vacation

PTO

Paid Holidays

Job summary

American Sound is seeking a seasoned AV Service Technician to join our Atlanta area team. The role focuses on troubleshooting and recommissioning complex AV systems across education, corporate, and event spaces.

Responsibilities include on-site installation, DSP updates, and end-user training, with a potential year-end bonus. The position requires lifting up to 50 lb, travel as needed, and strong customer communication.

Qualifications

• 5+ years and deep knowledge of AV systems.
• CTS preferred.
• Experience reading line drawings.
• Component level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
• Updating DSP and AV configuration files.
• Great customer skills with a focus on customer satisfaction and communication.
• Must be able to lift 50 pounds and use a ladder.

Responsibilities

• Remounting monitors, speakers, and microphones.
• Loading programming and DSP files to hardware and networked devices.
• Assisting with setup and support of Remote Monitoring tools like Utelogy, XiO, and Reflect.
• Ticket & RMAs management.
• Updating and providing feedback for as built drawings.
• System recommissioning and end user training.
• Some travel required depending on project and skillset.
• Tools and van provided.

Skills

AV systems

Line drawings

Customer service

Documentation

Education

CTS certification

Tools

Crestron

Extron

Biamp

QSC

Job description

We are searching for an AV Service Technician to join our growing Atlanta team. The AV Service Technician is responsible for the trouble shooting and recommissioning of small to large scale AV systems. The typical issues are Enterprise AV systems with audio DSP but may also include large scale complex systems including higher education classrooms, campus technology, auditoriums, divisible conference spaces, command/control centers, stadiums, and houses of worship.

Job Responsibilities

• Remounting monitors, speakers, and microphones
• Loading programing and DSP files to hardware and networked devices
• Assisting with setup and support of Remote Monitoring tools like Utelogy, XiO, and Reflect
• Ticket & RMA management
• Updating and providing feedback for as built drawings
• System recommissioning and end user training
• Some travel required depending on project and skillset
• Tools and van provided

Job Requirements

• 5+ years and deep knowledge of AV systems
• CTS preferred
• Experience reading line drawings
• Component level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
• Updating DSP and AV configuration files
• Great customer skills with a focus on customer satisfaction and communication
• Must be able to lift 50 pounds and use a ladder

Job Compensation and Details

• Pay- $35-40/hr with potential bonus at year end
• Shift Time and Days- Day shift, M-F
• Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holiday