Senior AV Service Technician for Enterprise & Education AV

American Sound; Marietta (GA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Vacation

PTO

Paid Holidays

Job summary

American Sound is seeking a seasoned AV Service Technician to join our Atlanta area team. The role focuses on troubleshooting and recommissioning complex AV systems across education, corporate, and event spaces.

Responsibilities include on-site installation, DSP updates, and end-user training, with a potential year-end bonus. The position requires lifting up to 50 lb, travel as needed, and strong customer communication.

Qualifications

• 5+ years and deep knowledge of AV systems.
• CTS preferred.
• Experience reading line drawings.
• Component level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
• Updating DSP and AV configuration files.
• Great customer skills with a focus on customer satisfaction and communication.
• Must be able to lift 50 pounds and use a ladder.

Responsibilities

• Remounting monitors, speakers, and microphones.
• Loading programming and DSP files to hardware and networked devices.
• Assisting with setup and support of Remote Monitoring tools like Utelogy, XiO, and Reflect.
• Ticket & RMAs management.
• Updating and providing feedback for as built drawings.
• System recommissioning and end user training.
• Some travel required depending on project and skillset.
• Tools and van provided.

Skills

AV systems

Line drawings

Customer service

Documentation

Education

CTS certification

Tools

Crestron

Extron

Biamp

QSC

Job description

American Sound is seeking a seasoned AV Service Technician to join our Atlanta area team. The role focuses on troubleshooting and recommissioning complex AV systems across education, corporate, and event spaces.

Responsibilities include on-site installation, DSP updates, and end-user training, with a potential year-end bonus. The position requires lifting up to 50 lb, travel as needed, and strong customer communication.