Senior AV Service Technician

FORTÉ, Inc.; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

FORTÉ, Inc. is seeking a Field Service Technician to travel to customer sites across Florida to install, maintain, troubleshoot and repair integrated AV systems. You will diagnose issues, perform routine maintenance and provide hands-on training to clients to ensure smooth operation.

Ideal candidates have experience with AV service, strong communication, ability to learn new technologies, and willingness to travel. CTS certification is preferred but not required with the right experience.

Qualifications

• Experience servicing or installing AV systems.
• Strong aptitude for learning new technologies and troubleshooting.
• CTS certification preferred but not required with relevant experience.

Responsibilities

• Diagnose and resolve issues with AV systems and troubleshoot connectivity.
• Provide technical support and training to clients on AV equipment operation.
• Perform routine maintenance and inspections of AV systems for reliability.
• Assist in documenting service procedures and activities.
• Collaborate with team to meet project deadlines and deliver high-quality service.

Skills

AV troubleshooting

Technical support

Customer service

Communication skills

Travel-ready

Independence

Education

CTS Certification preferred

Tools

Crestron

Biamp

Q-SYS

Job description

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their integrated AV systems.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)