AV Quality Control Technician

Socket.dev; Canton (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking an Audio Visual Quality Control Technician to perform QC on returned AV equipment and ensure items are in ideal working condition. The role supports multiple warehouse departments and may require short-term reassignment as needed.

The technician will diagnose, log, repair, and manage firmware across devices, while organizing tested gear and meeting deadlines to satisfy client needs. This full-time position operates in a warehouse setting in Massachusetts.

Qualifications

• Experience working with professional AV equipment and computer equipment.
• Basic understanding of inventory software for workload forecasting.
• Strong technical skills in a fast-paced environment.
• High school diploma or GED equivalent.

Responsibilities

• Perform QC procedures on returning equipment.
• Ensure all cases and equipment are presentable and in ideal working condition.
• Diagnose, log, and repair damaged items.
• Manage firmware versions for applicable devices.
• Organize and store all tested equipment.
• Correctly process missing or damaged equipment.
• Be able to handle hard deadlines and plan workflow depending on client needs.
• Troubleshoot equipment.
• Provide exceptional customer support for clients.
• Follow direction of the department leader and managers.
• Assist other departments when necessary.
• Maintain a safe, organized, and clean work environment to ensure safety and compliance.
• Comply with company policies and procedures.
• Perform additional duties as assigned.

Skills

AV equipment

Computer equipment

Inventory software

Technical skills

Education

High school diploma or GED

Job description

Socket.dev is seeking an Audio Visual Quality Control Technician to perform QC on returned AV equipment and ensure items are in ideal working condition. The role supports multiple warehouse departments and may require short-term reassignment as needed.

The technician will diagnose, log, repair, and manage firmware across devices, while organizing tested gear and meeting deadlines to satisfy client needs. This full-time position operates in a warehouse setting in Massachusetts.