AV / Overhead Paging Systems Service Technician

Mason Technologies Inc.; New York (NY); On-site; USD 4,822,000 - 6,888,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Matching

Paid Time Off (PTO) including holidays

Union Affiliation

Opportunities for Growth and CareerAdv

Job summary

Mason Technologies is actively seeking an experienced AV service technician to join our growing service team. The role focuses on service, troubleshooting, repair, and maintenance of overhead paging and commercial audio systems in hospitals, healthcare facilities, schools, and large buildings.

This hands-on field position requires diagnosing system issues, tracing cabling, and testing amplifiers and controllers.

Qualifications

• 4+ years of hands-on AV, paging, or low-voltage service experience preferred.
• Experience with overhead paging and commercial audio systems is desirable.
• Experience in hospital/healthcare paging environments is highly valued.

Responsibilities

• Respond to service calls for overhead paging and commercial audio systems.
• Diagnose, troubleshoot, and repair paging amplifiers, controllers, zone modules, and speakers.
• Trace and test low-voltage audio wiring and read wiring diagrams.
• Install and service ceiling/wall speakers, microphones, and related devices.
• Travel between customer sites throughout the Tri-State Area as required.

Skills

Field service

Troubleshooting

Audio systems

Customer service

Safety compliance

Travel ready

Tools

Valcom

Rauland

Dukane

Bogen

AtlasIED

Algo

Job description

Join a Family That’s Built to Last — and Grow.

Mason Technologies has been a trusted leader in the low voltage industry for over 23 years and will continue to be for the next 150. If you're looking to join one of the most progressive and rapidly growing companies in the field, you're in the right place. With multi-year contracts and an ever-expanding portfolio of major projects, Mason offers unmatched stability and career potential. Tired of feeling stagnant in your current role? At Mason, we value experience, reward talent, and invest in our people. As we enter a new phase of unprecedented growth, we're seeking highly skilled AV service technicians to grow with us.

Please Note:

All applicants must have a reliable vehicle and possess a valid SST card (Site Safety Training) at the time of application. You will be required to upload a clear photo of your SST card along with your resume to be considered.

Best-in-Class Benefits

We believe in investing in our people and providing a comprehensive benefits package that supports you both on and off the job.

• Medical, Dental & Vision Insurance
• 401(k) with Company Matching
• Paid Time Off (PTO) including holidays, vacation, sick, and personal time
• Union Affiliation
• Unlimited Opportunities for Growth and Career Advancement
• Competitive Compensation
• Ongoing Training and Professional Development
• Stable, Long-Term Career Opportunities

Position Overview

Mason Technologies is seeking an experienced AV / Overhead Paging Systems Service Technician to join our growing service team. This position is ideal for a technician with a strong background in commercial audio, overhead paging, intercom, and voice communication systems, particularly in hospitals, healthcare facilities, schools, commercial buildings, and other large institutional environments. The primary focus of this position is service, troubleshooting, repair, and maintenance of existing overhead paging and commercial audio systems. The ideal candidate will be comfortable responding to service calls, diagnosing system issues, tracing and testing cabling, troubleshooting amplifiers and controllers, repairing or replacing speakers and field devices, and identifying the source of audio or paging failures. Experience with Valcom, Rauland, Dukane, Bogen, AtlasIED, Algo, and other commercial paging and audio manufacturers is highly valued. This is a hands-on field service position. Candidates should be able to independently troubleshoot both the physical wiring and electronic equipment that make up a paging system. Experience servicing hospital or healthcare paging systems is strongly preferred.

Responsibilities

• Respond to service calls involving overhead paging, commercial audio, intercom, and voice communication systems
• Diagnose and troubleshoot paging system failures, including dead zones, low audio, distorted audio, intermittent paging, communication failures, and speaker issues
• Troubleshoot and service paging amplifiers, controllers, zone modules, power supplies, microphones, speakers, and related equipment
• Trace, test, and troubleshoot low-voltage audio and paging cabling
• Troubleshoot individual paging zones and identify faults within system infrastructure
• Install, replace, terminate, and repair ceiling speakers, wall speakers, horns, volume controls, microphones, and other paging devices
• Troubleshoot and service analog and IP-based paging systems
• Work with centralized and zoned overhead paging systems
• Diagnose issues involving audio distribution, amplifiers, speaker circuits, and zone control
• Perform point-to-point testing and use test equipment to isolate system faults
• Read and interpret audio system drawings, riser diagrams, schematics, wiring diagrams, and equipment documentation
• Perform equipment replacement, upgrades, and minor system modifications as required
• Assist with system commissioning, testing, and troubleshooting during installations and upgrades
• Document service findings, repairs, equipment replacements, and recommendations
• Communicate effectively with customers, facility personnel, Project Managers, and other technicians
• Work in active hospital and healthcare environments while following facility-specific procedures and requirements
• Maintain a clean, organized, and safe work environment
• Follow all company and job-site safety requirements
• Travel between customer and project sites throughout the Tri-State Area as required

Qualifications

• 4+ years of hands-on commercial AV, audio, paging, or low-voltage service experience preferred
• Strong hands-on experience with overhead paging and commercial audio systems
• Hospital, healthcare, institutional, or large commercial paging system experience strongly preferred
• Experience troubleshooting existing systems rather than solely performing new installations
• Experience with manufacturers such as Valcom, Rauland, Dukane, Bogen, AtlasIED, Algo, or comparable paging/audio systems
• Experience troubleshooting:
• Paging Amplifiers
• Zone Controllers / Zone Modules
• Ceiling and Wall Speakers
• Paging Horns
• Volume Controls
• Microphones
• Audio Distribution Equipment
• Power Supplies
• Analog and IP Paging Systems
• Ability to trace and troubleshoot low-voltage audio and paging wiring
• Ability to use a multimeter, tone generator, cable tester, and other electrical/audio test equipment
• Ability to read and understand audio drawings, riser diagrams, schematics, wiring diagrams, and system documentation
• Basic understanding of audio signal flow, impedance, speaker circuits, amplifiers, and distributed audio systems
• Strong troubleshooting and diagnostic skills
• Ability to work independently and respond professionally to customer service calls
• Strong communication skills and customer-service orientation
• OSHA and SST certifications required
• Reliable personal vehicle required
• Ability and willingness to travel to multiple customer and project sites throughout the Tri-State Area
• Ability to work safely on ladders, lifts, and in active commercial environments
• Must be able to pass a pre-employment background check and drug screening

Salary:

$35.00–$50.00 per hour

Job Type:

Full-time, Field-based, On-Call