AV & Network Systems Support Specialist II

Acuity Brands; Costa Mesa (CA); On-site; USD 54,000 - 98,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/ incentive compensation

Job summary

QSC, part of Acuity Intelligent Spaces, is seeking a Technical Support Specialist II to deliver regional technical support for Q-SYS across North America and Canada. The role emphasizes diagnostics across audio, video, networking, and third‑party control integrations, with a background in converged AV&C systems and live sound.

The position requires on-site presence at Corporate CA, HQ, with a hybrid work model, and values strong customer-facing experience and certifications in AV&C technologies.

Qualifications

• Bachelor’s or Diploma in a technical/engineering discipline or equivalent experience.
• 3–5 years’ experience in Customer Support or Technical Support, preferably in AV&C integration.
• Q‑SIS Level I and II certification is desirable.

Responsibilities

• Serve as the Voice of the Customer for Q-SYS North America, providing troubleshooting and diagnostic support via phone and email.
• Deliver fast call-handling and response times for key accounts.
• Maintain thorough records in Q‑SIS CRM (Salesforce) and provide project status updates.
• Develop Knowledgebase articles and training materials as needed.
• Mentor new hires and frontline staff; support partner programs as required.

Skills

Bachelor’s degree in technical/enginee

3-5 years in Customer/TechnicalSupport

Q-SIS Level I/II certification

Experience with Salesforce

Excellent communication skills

Education

Bachelor’s or Diploma in a technical/engineering field

Tools

Salesforce

Confluence

Jira

Job description

QSC, part of Acuity Intelligent Spaces, is seeking a Technical Support Specialist II to deliver regional technical support for Q-SYS across North America and Canada. The role emphasizes diagnostics across audio, video, networking, and third‑party control integrations, with a background in converged AV&C systems and live sound.

The position requires on-site presence at Corporate CA, HQ, with a hybrid work model, and values strong customer-facing experience and certifications in AV&C technologies.