Senior AV & Q-SYS Support Specialist

Acuity

Costa Mesa (CA)

Hybrid

USD 54,000 - 98,000

Full time

3 days ago

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Benefits offered by this job

Health care

Dental coverage

Vision plans

401K

Commissions

Job summary

Acuity Inc. is seeking a Technical Support Specialist II to deliver regional technical support for Q-SYS products across North America and Canada. The role focuses on diagnostics for AV&C systems, live sound, and networked solutions, with a strong emphasis on customer satisfaction and technical excellence.

The ideal candidate has 3–5 years in customer-facing AV&C support, holds Q-SYS certifications, and can work in a hybrid on-site role at Corporate CA HQ. Comprehensive benefits are provided.

Qualifications

Bachelor’s or Diploma in a technical/engineering discipline, or equivalent experience.
3–5 years in Customer Support or Technical Support in AV&C, preferably customer-facing.
Q-SYS Level I/II certified; other AV certifications are highly desirable.

Responsibilities

Serve as Voice of the Customer for Q-SYS North America, providing troubleshooting via phone and email.
Maintain fast call-handling and resolution times for key accounts.
Document issues and actions in Salesforce CRM, and provide status updates.
Create Knowledgebase and training materials to improve team knowledge.
Mentor new hires and frontline staff; support partner programs as needed.

Skills

Customer support

AV&C experience

Q-SYS certification

Networking

Education

Bachelor’s or Diploma in technical/engineering

Equivalent experience

Tools

Salesforce

Confluence

Jira

Job description

The ideal candidate has 3–5 years in customer-facing AV&C support, holds Q-SYS certifications, and can work in a hybrid on-site role at Corporate CA HQ. Comprehensive benefits are provided.

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