AV / IT Technician (Tier 2)

Eastern Shawnee Companies; Fort Leonard Wood (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Savings plans

Short-term disability

Life insurance

Paid time off

Job summary

ESC, the Eastern Shawnee - Veracity JV, seeks an AV/IT Technician (Tier 2) to deliver advanced technical support, repair, and configuration for AV/IT systems at MSCoE G6 facilities on-site at Fort Leonard Wood.

You will perform complex troubleshooting, install firmware, program Crestron/Extron/AMX control systems, and assist with system integration, while maintaining documentation and meeting mission requirements. A secret clearance is required.

Qualifications

• High school diploma.
• Minimum 3 years of AV/IT technical support experience.
• CompTIA Network+ or Security+ required.
• CTS certification preferred.
• Experience with AV networking, control systems, and IT infrastructure.
• Secret clearance required.

Responsibilities

• Provide Tier 2 troubleshooting and advanced diagnostics.
• Repair and replace AV/IT hardware including displays, projectors, amplifiers, switches, and workstations.
• Install and configure AV/IT systems and apply firmware or software updates.
• Program or modify Crestron, Extron, or AMX control systems.
• Assist with AV/IT system integration, including network connectivity and VTC platforms.
• Conduct preventive maintenance and update configuration records.
• Support special events requiring high-level technical oversight.
• Coordinate with MSCoE G6 IT staff for network-related AV issues.

Skills

AV/IT troubleshooting

Diagnostics

Documentation

Customer service

After-hours support

Education

High school diploma

Tools

Crestron control

Extron control

AMX control

Job description

Description

The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives.

Summary

The AV/IT Technician (Tier 2) provides advanced technical support, system repair, programming, and configuration for AV/IT systems at MSCoE G6 facilities. This position performs complex troubleshooting and ensures all systems meet mission requirements. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position.

Responsibilities

• Provide Tier 2 troubleshooting and perform advanced diagnostics.
• Repair and replace AV/IT hardware including displays, projectors, amplifiers, switches, and workstations.
• Install and configure AV/IT systems and apply firmware or software updates.
• Program or modify Crestron, Extron, or AMX control systems.
• Assist with AV/IT system integration, including network connectivity and VTC platforms.
• Conduct preventive maintenance and update configuration records.
• Support special events requiring high-level technical oversight.
• Coordinate with MSCoE G6 IT staff for network-related AV issues.

Requirements

Qualifications

Minimum Education And Experience

• High school diploma.
• Minimum 3 years of AV/IT technical support experience.

Preferred Qualifications

• CompTIA Network+ or Security+ required.
• CTS certification preferred.
• Experience with AV networking, control systems, and IT infrastructure.

Knowledge, Skills, And Abilities

• Strong diagnostic and repair skills for AV and IT systems.
• Knowledge of VTC, collaboration tools, and networked AV environments.
• Ability to document work clearly and follow configuration standards.
• Strong customer service orientation.

Other Requirements

• Secret clearance required.
• Ability to support after-hours events as needed.

Work Environment

• Technical fieldwork across multiple facilities.
• Occasional high-demand event environments.

Physical Abilities

• Ability to lift 50 lbs and manipulate AV hardware.
• Ability to climb, bend, reach, and work in tight spaces.

Benefits

ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.

Who We Are

At ESC, Our Mission Is To Build a Substantial, Sustainable Business To Serve As a Generational Economic Engine For The Eastern Shawnee Tribe Of Oklahoma. We Achieve Our Goals And Work Together By Following Our Four Simple Values

• Commitment: We remain focused on our mission in everything we do.
• Integrity: We do what's right.
• Trust: We build trust through respect, honesty, and follow-through.
• Excellence: We aim high and take pride in raising the standard.

EEO

ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.