Federal AV Support Technician - VIP & Events Ready

DLH; Bethesda (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

PTO

Medical, dental, vision

401(k) Retirement Plan

Education assistance

Job summary

DLH seeks an experienced Audio/Video Support Technician (L1) to lead, troubleshoot, and deploy AV solutions for a Federal client. You will coordinate with Facilities, IT, and procurement, handling outages, planning events, and providing end-to-end AV support.

You will train customers, draft documentation, and oversee vendor performance while working onsite in Bethesda, MD with potential security clearances. Strong customer service and VIP support are essential.

Qualifications

• Experience with multiple AV platforms and hardware.
• IT or AV-related certifications preferred.
• Experience with VIP/executive support is a plus.

Responsibilities

• Provide technical guidance on configuration, maintenance, and enhancement of AV solutions.
• Offer 1st–3rd tier support for diagnostics and repair of AV components.
• Coordinate with stakeholders and vendors for outages and events.
• Draft customer documentation, SOPs, and system configurations.
• Provide training to customers on AV operation and best practices.
• Oversee AV vendors, schedule punch lists, and report on service quality.
• Maintain AV/conferencing inventory and lifecycle planning.
• Configure AV components for secure operation and software updates.
• Support NIH teleconferencing and VoIP tools (MS Teams, Zoom, WebEx).
• Triaging service tickets via ITSM system and ensure closure with customer.

Skills

Customer service

Communication skills

Pressure management

VIP support experience

Education

Associate’s Degree

HS with IT experience

Tools

Q-SYS

Extron

Crestron

Atlona

Biamp Tesira

Shure

Sennheiser

Logitech

Bose

Polycom

Barco ClickShare

MS Teams

Cisco Webex

Control4

RTI

Lutron

Dante

Job description

DLH seeks an experienced Audio/Video Support Technician (L1) to lead, troubleshoot, and deploy AV solutions for a Federal client. You will coordinate with Facilities, IT, and procurement, handling outages, planning events, and providing end-to-end AV support.

You will train customers, draft documentation, and oversee vendor performance while working onsite in Bethesda, MD with potential security clearances. Strong customer service and VIP support are essential.