AV Field Service Technician

SmartSource; Las Vegas (NV); On-site; USD 34,000 - 39,000; Full time

Job summary

SmartSource in Las Vegas is seeking an experienced AV Field Service Technician to deliver on-site audio-visual support for live events, meetings, and trade shows. You will pull, prep, configure, stage, set up, operate, and strike rental technology with professionalism.

You must manage equipment, troubleshoot in real time, lead on-site teams as needed, and travel to client sites, including overnight stays. LED tile wall experience is a plus, and a clean driving record is required.

Qualifications

• 3+ years of AV support experience, preferably at live corporate events.
• Proficient in setting up and operating AV components and troubleshooting under event pressure.
• Strong customer service and communication skills with professional on-site presence.

Responsibilities

• Pull, prep, configure, and stage AV equipment to client specifications.
• QC inbound AV equipment before return to stock.
• Transport, set up, and operate audio and video gear for meetings, presentations, and events.
• Set up and troubleshoot audio/video systems for breakout rooms, sessions, and booths.
• Lead on-site teams and provide on-site leadership as needed.
• Travel to client and event sites, including overnight travel.

Skills

AV setup

Troubleshooting

Customer service

Live events

Team leadership

On-site travel

Signal flow

LED wall

Tools

Audio mixers

Wireless microphones

Speakers

Projectors

Video switchers

Cameras

LED tile wall

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AV Field Service Technician

Full Time Las Vegas, NV, US

3 days ago Requisition ID: 1240

Salary Range: $25.00 To $28.00 Hourly

SmartSource®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with a leading industry company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

Our Las Vegas branch has an opportunity for a customer-focused Field Service Technician with a strong audio-visual background. Your primary responsibility is delivering top-notch customer service in tradeshow, corporate meeting, and live-event environments while you pull, prep, configure, stage, deliver, set up, operate, and strike SmartSource rental technology. You set up and operate audio, video, and projection systems on site and troubleshoot in real time. LED tile video wall experience is a plus, and basic computer and networking proficiency is expected.

Key Responsibilities:

• Pull, prep, configure, and stage audio-visual equipment to client order specifications.
• QC inbound audio-visual equipment before it returns to available stock.
• Transport, set up, and operate audio and video equipment (microphones, speakers, mixing consoles, effects racks, video screens, projectors, video switchers, cameras, and recording gear) for meetings, presentations, and indoor and outdoor events.
• Set up, signal-route, and troubleshoot audio and video systems for breakout rooms, general sessions, and tradeshow booths, including audio mixing, wireless microphones, projection, and video switching.
• Transport, install, configure, service, and troubleshoot computers, software, and related peripherals on site.
• Assist with LED tile video wall and seamless video wall setup and strike as needed.
• Deliver top-notch customer service, interacting directly with clients and resolving issues professionally on the show floor.
• Provide on-site leadership to support crews as needed.
• Report damages, shortages, or defects promptly and accurately.
• Travel to client and event sites, including occasional remote or overnight travel.

Requirements:

• 3+ years of industry experience in audio-visual support, preferably in live corporate events (breakout rooms, general sessions, and tradeshow booths).
• Proficient setting up and operating AV components (audio mixers, wireless microphones, speakers, projectors and screens, video switchers, and cameras), and able to troubleshoot and correct operational glitches under event pressure.
• Strong working knowledge of audio and video signal flow; LED tile wall experience is a plus.
• Proficient in configuring and troubleshooting computer-related hardware, with basic wired and wireless networking.
• Strong customer service and communication skills, with a can-do attitude and a professional presence in front of clients.
• Ability to lead and manage an on-site team of technicians.
• Ability to work independently, meet deadlines, and maintain extreme attention to detail in high-pressure situations.
• Ability to work evenings and weekends, and to travel, including occasional overnight travel, as needed.
• Valid driver's license and clean driving record; able to operate company vehicles and load/unload AV and computer gear.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.