AV & Event Tech: Live Production & End-User Support

Astreya; New York (NY); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

Flexible Spending Account

Pre-Tax Commuter Benefits

Professional Development

Job summary

Astreya seeks a versatile AV professional blending Tier 3 event production with End User Services and Tier 1 support. This role covers onsite, virtual, hybrid events and occasional offsite assignments, focusing on high-quality audio, video, and conferencing delivery.

The candidate should have 3–5 years in AV or technical support, strong troubleshooting, and the ability to coordinate with venues, vendors, and internal teams while travel may be required.

Qualifications

• 3 to 5 years of AV, live event production, UCC, or technical support experience.
• Knowledge of audio, video, conferencing, and collaboration tech.
• Experience supporting live corporate events under pressure.
• Strong troubleshooting and customer service skills.

Responsibilities

• Support onsite, virtual, hybrid, and occasional offsite events from pre-production through event closeout.
• Review technical plans, run of show documentation, equipment requirements, and production schedules.
• Set up, configure, test, operate, and troubleshoot audio, video, conferencing, presentation, playback, recording, and related event systems.
• Support rehearsals, presenters, executives, and live event delivery.
• Diagnose and resolve technical issues quickly during live events.
• Capture and deliver event recordings and complete basic post-event documentation.
• Periodically manage offsite events, including coordination with venues and vendors, equipment deployment, technical setup, live operation, troubleshooting, and event closeout.
• Perform routine and corrective maintenance on AV and UCC systems, conference rooms, and related equipment.
• Troubleshoot AV hardware, control systems, network-connected devices, and supported collaboration platforms.
• Provide Tier 1 End User Services support when required, including hardware, software, peripherals, user accounts, connectivity, mobility, and basic workstation troubleshooting.
• Fulfill end-user hardware requests, equipment setups, replacements, and office support needs.
• Document incidents, service requests, system changes, and resolutions in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate Tier 2/Tier 3, engineering, infrastructure, or vendor teams.
• Provide a high level of customer service and collaborate effectively with internal teams, external partners, vendors, and client stakeholders.

Skills

AV and live events

UCC support

Technical support

Tools

Zoom Rooms

Q-SYS

Dante

NDI

Digital consoles

Video switchers

IPTV

Enterprise AV networking

Job description

Astreya seeks a versatile AV professional blending Tier 3 event production with End User Services and Tier 1 support. This role covers onsite, virtual, hybrid events and occasional offsite assignments, focusing on high-quality audio, video, and conferencing delivery.

The candidate should have 3–5 years in AV or technical support, strong troubleshooting, and the ability to coordinate with venues, vendors, and internal teams while travel may be required.