AV and Service Desk Technician

Northfield Mount Hermon; Mount Hermon (MA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid vacation

Meal plan for on-duty meals

Tuition remission

Job summary

Northfield Mount Hermon (NMH) is seeking an AV and Service Desk Technician to provide frontline technology support to students, faculty, and staff across campus. The role covers hardware, software, accounts, and AV needs with hands-on event support.

This in-office position requires collaborative teamwork, strong communication, and a willingness to work occasional evenings and weekends for events and campus programs.

Qualifications

• 1–3 years of experience in IT support, help desk, or customer service roles (≤140 chars)
• Experience using ticketing systems such as TeamDynamix, ServiceNow, or Zendesk (≤140 chars)
• Proficiency with Google for Education and Microsoft Office suites (≤140 chars)
• Basic troubleshooting for computers, networks, printers, and mobile devices (≤140 chars)
• Experience with user accounts management, including password resets and permissions (≤140 chars)
• Familiarity with classroom AV equipment, including projectors, sound systems, or willingness to learn (≤140 chars)
• Familiarity with web conferencing tools like Zoom and Google Meet (≤140 chars)
• Knowledge of AV hardware basics: projectors, microphones, signal flow (≤140 chars)
• Ability to follow AV setup diagrams and troubleshoot display/sound issues (≤140 chars)
• Familiarity with basic video editing software or willingness to learn (≤140 chars)
• Strong customer service and communication, with patience for all tech levels (≤140 chars)
• Strong organizational skills and the ability to manage multiple tickets (≤140 chars)

Responsibilities

• Provide frontline technology support to NMH students, faculty, and staff
• Provide hands-on AV support for classes, meetings, and campus events
• Manage service requests through the IT ticketing system
• Troubleshoot hardware, software, accounts, and basic network issues
• Assist with setup and operation of projectors, sound systems, and web conferencing
• Support after-hours campus events as needed
• Collaborate with IT team to deliver reliable technology services

Skills

IT support

Customer service

Communication

Problem solving

Team collaboration

Tools

TeamDynamix

ServiceNow

Zendesk

Google Workspace

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AV and Service Desk Technician

Regular Full-Time Mount Hermon, MA, US

2 days ago Requisition ID: 1124

Salary Range: $25.00 To $29.00 Hourly

Northfield Mount Hermon (NMH) seeks an AV and Service Desk Technician to provide frontline technology support to students, faculty, and staff while meeting audiovisual technology needs throughout campus. You are the right person for this role if you enjoy variety, like working with people, and want a role that connects technology to the day-to-day life of a mission-driven school. You’ll be part of a team that works together to meet everyday technology needs and keep a busy residential campus connected.

Why NMH

Comprehensive insurances, including medical, dental, vision, life, and disability

A robust 11% 403(b) contribution (with a 3% employee contribution)

Generous paid time off, including three weeks of annual paid vacation

Tired of packing lunch? Enjoy meals in our dining hall while on duty and save an average of $2,700 a year.

Tuition remission for dependent children of high school age who meet the acceptance requirements of the school

About NMH

Northfield Mount Hermon, an independent boarding and day school located in the beautiful Connecticut River Valley of Massachusetts, was founded on the principles of inclusivity and community — values that have been central to the school’s mission since 1879. NMH engages the intellect, compassion, and talents of its students, empowering them to act with humanity and purpose.

A Day in the Life

The AV and Service Desk Technician provides frontline technology support to the NMH community, troubleshooting hardware, software, accounts, and other technology issues while managing service requests through the IT ticketing system. The role also provides hands-on AV support for classes, meetings, and campus events, including setup and operation of projectors, sound systems, web conferencing, and basic live-streaming. Because NMH is a residential school with a busy campus event schedule, this position requires flexibility to work occasional evenings and weekends for events, performances, admissions programs, and other campus needs. The successful candidate will enjoy working with a diverse community of technology users and will bring strong communication skills, curiosity, and a commitment to service.

Required Skills and Qualifications

1. 1–3 years of experience in IT support, help desk, or customer service roles
2. Experience using ticketing systems such as TeamDynamix, ServiceNow, or Zendesk.
3. Proficiency with Google for Education and Microsoft Office suites.
4. Basic troubleshooting skills for computers, networks, printers, and mobile devices.
5. Experience with user account management, including password resets and permissions.
6. Familiarity with classroom AV equipment, including projectors, sound systems, and document cameras, or a willingness to learn.
7. Familiarity with web conferencing tools such as Zoom and Google Meet.
8. Basic knowledge of AV hardware, including projectors, microphones, speakers, control systems, cabling, connectors, and signal flow.
9. Ability to follow AV setup diagrams and troubleshoot common issues such as display or sound problems.
10. Familiarity with basic video editing software such as iMovie, Final Cut, or Adobe Premiere, or a willingness to learn.
11. Strong customer service and communication skills, with patience and empathy for users of all technical levels.
12. Strong organizational skills and the ability to manage multiple tickets and priorities.

Application Timeline

Applications will be accepted through 10/25/2026. To ensure full consideration, candidates should submit their application materials by the deadline. The search committee will begin reviewing applications following the close of the application window and will consider candidates based on the materials received by that time. Applications received after the deadline will not be considered.

This is an in office position.

Northfield Mount Hermon (NMH) seeks an AV and Service Desk Technician to provide frontline technology support to students, faculty, and staff while meeting audiovisual technology needs throughout campus. You are the right person for this role if you enjoy variety, like working with people, and want a role that connects technology to the day-to-day life of a mission-driven school. You’ll be part of a team that works together to meet everyday technology needs and keep a busy residential campus connected.

Why NMH

• Comprehensive insurances, including medical, dental, vision, life, and disability
• A robust 11% 403(b) contribution (with a 3% employee contribution)
• Generous paid time off, including three weeks of annual paid vacation
• Tired of packing lunch? Enjoy meals in our dining hall while on duty and save an average of $2,700 a year.
• Tuition remission for dependent children of high school age who meet the acceptance requirements of the school

About NMH

Northfield Mount Hermon, an independent boarding and day school located in the beautiful Connecticut River Valley of Massachusetts, was founded on the principles of inclusivity and community — values that have been central to the school’s mission since 1879. NMH engages the intellect, compassion, and talents of its students, empowering them to act with humanity and purpose.

A Day in the Life

The AV and Service Desk Technician provides frontline technology support to the NMH community, troubleshooting hardware, software, accounts, and other technology issues while managing service requests through the IT ticketing system. The role also provides hands-on AV support for classes, meetings, and campus events, including setup and operation of projectors, sound systems, web conferencing, and basic live-streaming. Because NMH is a residential school with a busy campus event schedule, this position requires flexibility to work occasional evenings and weekends for events, performances, admissions programs, and other campus needs. The successful candidate will enjoy working with a diverse community of technology users and will bring strong communication skills, curiosity, and a commitment to service.

Required Skills and Qualifications

1. 1–3 years of experience in IT support, help desk, or customer service roles
2. Experience using ticketing systems such as TeamDynamix, ServiceNow, or Zendesk.
3. Proficiency with Google for Education and Microsoft Office suites.
4. Basic troubleshooting skills for computers, networks, printers, and mobile devices.
5. Experience with user account management, including password resets and permissions.
6. Familiarity with classroom AV equipment, including projectors, sound systems, and document cameras, or a willingness to learn.
7. Familiarity with web conferencing tools such as Zoom and Google Meet.
8. Basic knowledge of AV hardware, including projectors, microphones, speakers, control systems, cabling, connectors, and signal flow.
9. Ability to follow AV setup diagrams and troubleshoot common issues such as display or sound problems.
10. Familiarity with basic video editing software such as iMovie, Final Cut, or Adobe Premiere, or a willingness to learn.
11. Strong customer service and communication skills, with patience and empathy for users of all technical levels.
12. Strong organizational skills and the ability to manage multiple tickets and priorities.

Application Timeline

Applications will be accepted through 10/25/2026. To ensure full consideration, candidates should submit their application materials by the deadline. The search committee will begin reviewing applications following the close of the application window and will consider candidates based on the materials received by that time. Applications received after the deadline will not be considered.

This is an in office position.

This is a full-time, 12-month, 37.5-hour-per-week position, Monday–Friday, 8:00 AM–4:30 PM, with occasional evening and weekend hours required for campus events and urgent technology needs. Evening and weekend coverage will be coordinated in advance with the IT Director.