Auxiliary Services Technology Coordinator

The Chronicle Of Higher Education, Inc.; Montclair (NJ); On-site; USD 63,833 - 73,415; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

The Chronicle Of Higher Education, Inc. is seeking an Auxiliary Services Technology Coordinator to support technology infrastructure and systems for university operations. This role will include configuring applications, developing reports, and ensuring effective communication with university staff.

Ideal candidates should hold a Bachelor's degree and have at least two years of relevant experience. Proficiency in SQL, PL/SQL, and proven customer service skills are essential. The position offers a competitive salary range of $63,833.23-$73,415.99 annually, plus benefits.

Qualifications

• Minimum of two years of professional experience in information systems.
• Technical understanding of application analysis and design.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Implement and support technology infrastructure and systems.
• Configure applications and develop programs for management systems.
• Train department staff and create training documentation.

Skills

Proficiency in systems programming

Proficiency in report development

Data analysis

Detail oriented

Excellent customer service

Education

Bachelor’s degree in a related field

Tools

SQL

PL/SQL

Transact

HTML

Java

Job description

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automaticpopulation of information to the application.
• The contact information, work experience, and education listedon your Resume/CV will be parsed and input into your Montclairapplication.
• Review information and double-check all fieldscontaining information that the system parsed – the software isintelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find aResume/CV upload option where you can submit your cover letter andall other supporting documents.

Note: If you have an expansive CV, we recommend that youapply manually and only include the positions you have held in thelast ten (10) years . You will then be able to attach yourResume/CV, as well as all other supporting documentation in the "MyExperience" section of your application.

Job Description

SUMMARY

Reporting to the Director, the Auxiliary Services TechnologyCoordinator is responsible for implementing, maintaining, andsupporting a wide and supporting the technology infrastructure,systems and reporting array of information & systemapplications associated with Auxiliary Services. Responsibilitiesinclude management information systems and web-based applicationservices support for Auxiliary Services and related applications,which may cross-over to other university partners (Bursar's Office,Residential Life, University IT, etc.).

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Configure applications, develop programs, command proceduresand scripts for assigned information systems, including but notlimited to Auxiliary Services systems (Transact, eFollet,etc.).
  
  
• Participate in the gathering and review of business processes,design analysis, project planning, implementation, documentation,thorough testing and training of end users.
  
  
• Using appropriate computer software tools to write queries ordesign and produce reports which support departmental andenterprise needs. Perform cross-system data comparisons andreconciliation to support accurate and consistent reporting.
  
  
• Analyze data to ensure accurate reporting. Maintain, regularlyreview, update and grow an inventory of legacy reports, systemdelivered reports and customized reports.
  
  
• Work with the Office of Information Technology to identifyapplication server, network and security requirements as requiredto support current and future applications suite.
  
  
• Complete tasks as assigned to support the implementation of newtechnologies. Participate in fit gap and prototyping sessions,configuring systems, testing configurations, setting up tables,importing and exporting data, and resolving issues.
  
  
• Train department staff and create and update trainingdocumentation in the use of various technologies.
  
  
• Troubleshoot and analyze system issues, thinking outside thebox ability to develop and test various business processscenarios.
  
  
• Evaluate the validity to continue use of currentsoftware/reporting processes, and appropriately recommend futuresystem enhancements and additional functionality.
  
  
• Maintain integrity and confidentiality in instructional andprogram operations.
  
  
• Establish and maintain effective communication and cooperativeworking relationships with university administrators, faculty andstaff, government, and private agencies to accomplish theobjectives of the University.
  
  
• Ensure accuracy in maintaining data base, financial andassociated records.
  
  
• Represent the University at conference, seminars or meetings asrequired.
  
  
• Serve on ad hoc committees as required.
  
  
• Perform other duties as assigned.
  
  
• Management retains the right to add or change job duties at anytime.
  
  

QUALIFICATIONS

REQUIRED:

• Bachelor’s degree from an accredited college or university in afield related to the position.
  
  
• Minimum of two years of professional experience in informationsystems.
  
  
• Proficiency in systems programming, including SQL andPL/SQL.
  
  
• Proficiency in report development and data analysis.
  
  
• Technical understanding of the principles and concepts behindapplication analysis, design analysis, and implementations.
  
  
• Ability to exercise independent judgment and initiative, andmanage multiple projects and deadlines; communicate and coordinatewith all levels of the University community.
  
  
• Must be detail oriented, highly motivated, committed toexcellent customer service, and able to demonstrate a high degreeof judgment, problem-solving, and resourcefulness.
  
  

PREFERRED:

• Previous experience with the Transact and Cloud POS,Residential Housing software, Banner, HTML, Java, Microsoft OfficeSuite, Cognos and Crystal Reports, Workday.
  
  
• Previous experience in higher education.
  
  
• Technical understanding of the principles and concepts behindapplication analysis, design analysis, and implementations.
  
  
• Acknowledgement and understanding the significance your workplays in the end users' understanding of yourprograms/documentation.
  
  

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing howtheir background, skills and education match the needs of theUniversity. When applying, please take a moment to carefully readand follow the steps in the application instructions.

Salary Range

$63,833.23-$73,415.99 Annually

The position may also be eligible for comprehensive benefits,including health insurance, retirement plans, and tuitionassistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/

Montclair State University considers factors such as, but notlimited to, scope and responsibilities of the position, candidate’srelevant work experience, education, skills, and internal equity,when extending an offer.

Salary offers for internal employees who are part of a collectivebargaining unit (CBU) and are applying to a position that is withina CBU will be determined in accordance with contractualprovisions.

Department

Auxiliary Services Operations

Position Type

Professional - Non-Faculty

Contact Information:

For questions or concerns, please contact Human Resources' WorkdayRecruiting Support at 973-655-5000 (Option 2), or [e-mail] .

Inclusion Statement

Montclair State University values access and educationalexcellence. We are committed to an environment of diverseperspectives which ensures that graduates will be civicallyengaged, committed to democracy, and prepared to thrive as globalcitizens. We foster a community that promotes varied experiencesand voices. We seek applicants who will contribute diverse ideasand perspectives and who value an environment that promoteseducational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/AffirmativeAction institution with a strong commitment to diversity.

Additional information can be found on the website at
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not todiscriminate on the basis of sex or gender, and does notdiscriminate on the basis of sex or gender in the operation ofeducation programs and activities. The requirement to notdiscriminate on the basis of sex or gender in the operation ofeducation programs and activities extends to admission andemployment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/