Autotech Training Content Architect

NAPA Auto Parts; Kentucky; On-site; USD 70,000 - 100,000; Full time

Job summary

GPC is seeking a Training Content Specialist to develop high-quality training content for wholesale customers and to drive adoption of training solutions that enhance customer experience, relationships and sales. The role emphasizes product knowledge, equipment operation and technical skills across automotive, truck, tools and equipment.

The candidate will lead content development, coordinate SMEs, leverage learning technologies and measure training effectiveness, while collaborating with

Qualifications

• 5 - 7 years of experience in sales, sales training, parts or wholesale customer operations, training program development
• Large project management experience and use of PM tools
• Undergraduate degree in related fields preferred
• Previous experience in large organization in a training/learning environment
• Proficient in MS Office software -Word, Excel, Powerpoint, learning development tools (Articulate, Captivate, video, audio and graphical programs, etc.)
• Willing to travel

Responsibilities

• Assesses and determines NAPA Autotech audience training needs by interviewing, conducting advisory input sessions, surveys and on-site visits with managers, store owners, employees, associates, customers, suppliers and external resources.
• Identifies and utilizes appropriate internal and external subject matter experts in the assessment, development and review process to ensure training solutions support best practices and desired business results.
• Identifies and employs quality, effective and affordable training development resources to produce needed training solutions.
• Maintains existing training solutions using current training techniques and technology.
• Utilizes effective technology for development, production and delivery of training solutions and tools (software, Internet, webcasts, simulations, virtual reality, etc.).
• Training solutions should be customer driven through needs assessment and formal survey methods.
• Establishes and tracks effectiveness metrics of training solutions during and post implementation and utilizes data to adjust approach or for update considerations.
• Utilizes review process to ensure technical accuracy of all material.
• Coordinates communication and administrative duties related to curriculum development.
• Establishes and reinforces responsibilities and accountabilities for NAPA Autotech training instructors and other subject matter experts to assist with curriculum development and execution.
• Works closely with other APG / NAPA departments, suppliers, field sales teams and resources as well as customers to align training solutions with APG initiatives.
• Seeks industry experts and qualified resources to author and collaborate on specific training solutions.
• Follows best practice assessment, development, pilot, execution and evaluation of training solutions.
• Follows best practice formatting and publishing techniques that result in quality reflective of NAPA standards.
• Develops and maintains effective, structured, progressive and executable curriculum tracks for intended audiences and utilize appropriate learning development tools, Learning Management System and other software and technology available.
• Seeks opportunities to be engaged with industry and training groups.
• Performs other duties and activities as assigned. For example, involved with initiatives such as: ASE, the Automotive Training Group, AAA, etc.

Skills

Sales training

Project management

Training content development

Cross-functional collaboration

Education

Undergraduate degree in related fields

Tools

Articulate

Captivate

Video/Audio tools

MS Office

Job description

GPC is seeking a Training Content Specialist to develop high-quality training content for wholesale customers and to drive adoption of training solutions that enhance customer experience, relationships and sales. The role emphasizes product knowledge, equipment operation and technical skills across automotive, truck, tools and equipment.

The candidate will lead content development, coordinate SMEs, leverage learning technologies and measure training effectiveness, while collaborating with