Autonomous Operations Supervisor – Remote Leadership

Transdev; Harahan (LA); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 6

401(k)

Medical

Dental & Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev is seeking an Operations Supervisor to oversee the business unit’s daily operations, manage a team of operators, and serve as the liaison between client program managers and Transdev staff.

You will drive safety-focused operations, dispatch, scheduling, and performance measurement to meet client demands while coordinating with management, engineers, and external stakeholders. This role supports DEI and safety initiatives across sites.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred or 2+ years operations experience in leading teams.
• Degree in Engineering, Operations, or related field - preferred.

Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
• Operate with safety as the primary goal.
• Be the deputy for technology by communicating courteously with management, engineers, and the public.
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints.
• Public/Customer facing management and leadership of hourly workforce.
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot.
• Strategic planning and forecasting to meet client demands.
• Remote workforce management, scheduling, and staffing to meet client requirements.
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance.
• Assist team members with payroll, interpersonal issues, and career development.
• Communicate announcements to the team and lead debriefs with safety messages at the forefront.
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders.
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution.
• Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives.
• Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation.
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities.
• Maintain high degree of confidentiality of all information.
• Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing.
• All other duties as required.

Skills

Touchscreen proficiency

Reporting & scheduling

Reading system rules

Written & verbal communication

Detail oriented

Operational Excellence tools

Public speaking to drivers

Regulatory/compliance awareness

Performance metrics

Multi-manager adaptability

Meeting goals

Problem solving

Flexible shifts

Self-motivation

Education

Bachelor’s Degree preferred

Engineering/Operations degree preferred

High School Diploma or GED

Tools

None

Job description

Transdev is seeking an Operations Supervisor to oversee the business unit’s daily operations, manage a team of operators, and serve as the liaison between client program managers and Transdev staff.

You will drive safety-focused operations, dispatch, scheduling, and performance measurement to meet client demands while coordinating with management, engineers, and external stakeholders. This role supports DEI and safety initiatives across sites.