Autonomous City Operations Leader — Fleet & Safety

SupportFinity™; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Zoox Stock Appreciation Rights

Amazon RSUs

Health insurance

Paid time off

Disability insurance

Life insurance

Long-term care insurance

Job summary

Zoox, based in Austin, TX, seeks a Senior Operations Manager to lead the day-to-day operations of the L3 test vehicles and robotaxi fleet. You will drive performance, safety, and service with a hands-on approach and close collaboration with product and regulatory teams.

The role requires on-site work, strong leadership, and the ability to travel as needed. A deep focus on safety and data-driven improvements will shape all decisions and initiatives.

Qualifications

• Bachelor's degree is required.
• 8+ years leading large-scale operations.
• 3+ years managing large teams of FTEs and contingent labor.
• Experience with continuous safety standards and improvement initiatives.
• Experience in change management and handling large datasets.
• Ability to work on-site at market facilities and travel as needed.

Responsibilities

• Lead and manage Zoox and contingent workforce for test fleet and robotaxi service fleet.
• Develop and implement operational strategies to optimize fleet performance and reduce waste.
• Oversee daily fleet operations including deployments and maintenance tracking.
• Drive operational excellence by focusing on customers and partnering with product teams for rider experience.
• Collaborate with cross-functional teams to ensure smooth tech updates and service enhancements.
• Build relationships with local stakeholders and regulatory bodies.
• Establish and monitor KPIs for reliability, safety, and customer satisfaction.
• Plan and improve site operations for quality, safety, and efficiency.
• Deliver change leadership with regular performance reporting.

Skills

Leadership

Change management

Data analysis

Stakeholder management

Education

Bachelor's degree

Master's degree (bonus)

Job description

Zoox, based in Austin, TX, seeks a Senior Operations Manager to lead the day-to-day operations of the L3 test vehicles and robotaxi fleet. You will drive performance, safety, and service with a hands-on approach and close collaboration with product and regulatory teams.

The role requires on-site work, strong leadership, and the ability to travel as needed. A deep focus on safety and data-driven improvements will shape all decisions and initiatives.