Automotive Warranty Claims Specialist

Model 1 Commercial Vehicles; College Park (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

Model 1 Commercial Vehicles is seeking a Warranty Administrator in College Park, GA. The role focuses on processing warranty claims, verifying coverage, and coordinating with manufacturers and service teams to ensure timely payments and accurate documentation.

The ideal candidate will have at least 2 years in warranty claims, strong MS Office skills, and a solid understanding of medium-duty vehicles. Excellent communication and customer service abilities are essential for success in this role.

Qualifications

• Associates degree or higher preferred.
• Minimum 2 years of experience in warranty claims processing.
• Must have automotive/commercial dealership experience.
• Able to communicate effectively with equipment manufacturers.
• Proficient with MS Office Suite and Excel.
• Strong analytical and data interpretation skills.
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred.
• Experience with truck, bus, or automotive dealership service writing.
• Excellent communication and customer service skills.

Responsibilities

• Review and process warranty claims submitted by service centers and Fleet Warranty Administrators.
• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufacturers to submit prior authorizations and repair directions.
• Follow up with manufacturer warranty personnel on warranty claim payments, short pays, denials.
• Escalate claim payment variances to warranty manager.
• Communicate with customers and service centers to gather necessary information and resolve claim-related inquiries.
• Provide excellent customer service while managing claim disputes or escalations.
• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.
• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.
• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Skills

Warranty processing

Customer service

Communication

Multi-tasking

Teamwork

Education

Associates degree or higher

Tools

MS Office Suite

Excel

Job description

Model 1 Commercial Vehicles is seeking a Warranty Administrator in College Park, GA. The role focuses on processing warranty claims, verifying coverage, and coordinating with manufacturers and service teams to ensure timely payments and accurate documentation.

The ideal candidate will have at least 2 years in warranty claims, strong MS Office skills, and a solid understanding of medium-duty vehicles. Excellent communication and customer service abilities are essential for success in this role.