Automotive Warranty Clerk

Napleton Automotive Group; Lansing (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Sick time

Growth opportunities

Employee discounts

Job summary

Napleton Automotive Group seeks an Automotive Warranty Clerk for River Oaks Chrysler Dodge Jeep RAM. You will prepare, submit, and track warranty claims, ensuring documentation meets factory criteria and staying current with recalls and announcements.

The role requires prior automotive warranty admin experience, CDK familiarity, and strong attention to detail, with excellent verbal and written communication. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Prior automotive warranty administrative experience preferred.
• CDK experience highly desirable; detail-oriented and well organized.
• Excellent verbal and written communication skills.

Responsibilities

• Prepares, submits, and follows up on warranty claims.
• Processes warranty paperwork with proper documentation.
• Keeps abreast of factory recalls and announcements.
• Arranges parts shipments to factory or distributor and resubmits rejected claims.
• Assists with body shop warranty claims and follows up on outstanding claims.
• Reconciles warranty receivables and coordinates with accounting for payments.
• Maintains warranty parts records and service/customer records.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Education

High school diploma

Tools

CDK experience

Job description

The Ed Napleton Automotive Group is looking for our next Automotive Warranty Clerk located at River Oaks Chrysler Dodge Jeep RAM, the Automotive Warranty Clerk is responsible for processing, submitting, and tracking manufacturer warranty claims.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $15.00-$20.00 per hour (Based on Experience)
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For addition benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• No cost, No Debt College Degree from Strayer University
• Discounts on products, services, and vehicles
• Growth opportunities

Job Responsibilities:

• Prepares, submits, and follows up on warranty claims
• Processes all warranty paperwork, ensuring proper documentation and verifies criteria required by factory or distributor
• Keeps abreast of all factory recalls and announcements
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly
• Assists with body shop warranty claims and follows up on outstanding claims
• Reconciles all warranty receivables and works with the accounting department to obtain payments
• Keeps track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed
• Maintains all service and customer records as required by the warrantor
• Other duties as assigned by management

Job Requirements:

• High school diploma or equivalent
• Must have previous Automotive Warranty Administrative experience
• CDK experience highly desirable.
• Must be detail oriented and have strong organizational ability
• Excellent verbal and written communication skills
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.