Automotive Warranty Claims Specialist — Training Provided

Luxury Auto Mall of Sioux Falls; Sioux Falls (SD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with company match after one

Paid vacation, personal time, and paid

Paid time off

Job summary

Sioux Falls Ford Lincoln in Sioux Falls, SD is seeking an After Market Warranty Coordinator to help our Service Department coordinate warranty claims, track payments, and keep repair orders moving.

No prior warranty experience is required; training is provided in person at our location and through Ford online training, with emphasis on accuracy, organization, and reliable communication.

Qualifications

• High school diploma or equivalent.
• Experience with automotive warranties, accounts receivable, or payment follow-up is helpful but not required.
• Training provided in person at our location and through Ford online training.

Responsibilities

• Call third-party warranty companies to initiate claims and coordinate repair authorizations.
• Communicate repair information provided by our service team and submit supporting documentation as required.
• Document claim numbers, authorized amounts, coverage decisions, and payment requirements.
• Work with Service Advisors and Parts personnel to resolve discrepancies and keep claims moving.
• Follow up on open claims and keep accurate records of communications and claim status.
• Assist with tracking outstanding balances owed by warranty providers and other companies.
• Follow up by phone and email to confirm payment status and resolve payment delays.
• Work with Accounting and the service team to research unpaid invoices, payment discrepancies, and missing documentation.
• Maintain clear follow-up notes and help ensure payments are received promptly.
• Assist with managing repair orders for pre-delivery inspections and detailing.
• Review repair orders for accurate charges, supporting documentation, and completion status.
• Coordinate with dealership departments to address outstanding items and help ensure repair orders are closed promptly.

Skills

Phone communication

Attention to detail

Organization

Follow-through

Data entry

Computer skills

Team oriented

Background check

Education

High school diploma or equivalent

Job description

Sioux Falls Ford Lincoln in Sioux Falls, SD is seeking an After Market Warranty Coordinator to help our Service Department coordinate warranty claims, track payments, and keep repair orders moving.

No prior warranty experience is required; training is provided in person at our location and through Ford online training, with emphasis on accuracy, organization, and reliable communication.