Automotive Warranty Claims Specialist

The Juris Agency; Bridgewater (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Bridgewater Chevrolet is seeking a detail-oriented warranty administrator to join our service department in Bridgewater, NJ. You will manage warranty claims, coordinate with technicians, and ensure documentation is complete for submission to manufacturers.

You will act as the bridge between the shop floor and the manufacturer, maintaining accurate records, tracking claim status, and addressing any delays or discrepancies promptly. A collaborative, customer-focused culture awaits.

Qualifications

• Minimum of two years of experience in automotive service warranty administration.
• Strong knowledge of manufacturer warranty claims procedures and guidelines.
• Proficiency in dealership management software such as CDK or Reynolds and Reynolds.
• Meticulous attention to detail to ensure claim accuracy and minimal rejections.
• Understanding of automotive mechanical terminology.
• High school diploma or equivalent.
• Certification in relevant manufacturer training programs is a definite plus.

Responsibilities

• Review and submit warranty claims to the manufacturer, ensuring all documentation is accurate and complete.
• Communicate effectively with service technicians to gather necessary details regarding repairs for claim support.
• Track the status of all pending claims and follow up on any discrepancies or requests for additional information.
• Maintain organized records of all warranty transactions and correspondence to ensure compliance.
• Monitor warranty parts returns and credits to keep our inventory and accounting records balanced.
• Collaborate with the service management team to identify trends in claim denials and implement improvements in our submission process.

Skills

Warranty administration

Attention to detail

Communication

Automotive terminology

Education

High school diploma or equivalent

Manufacturer training certificate (plus)

Tools

CDK

Reynolds & Reynolds

Job description

Bridgewater Chevrolet is seeking a detail-oriented warranty administrator to join our service department in Bridgewater, NJ. You will manage warranty claims, coordinate with technicians, and ensure documentation is complete for submission to manufacturers.

You will act as the bridge between the shop floor and the manufacturer, maintaining accurate records, tracking claim status, and addressing any delays or discrepancies promptly. A collaborative, customer-focused culture awaits.