Automotive Technician Recognition Program Specialist

MedStar Health; Allen Park (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a detail-oriented Technician Engagement Program Coordinator in Allen Park, MI. The role involves supporting a program that recognizes over 50,000 technicians across the U.S., managing inquiries, and collaborating on program improvements. Ideal candidates will have a background in business, marketing, or communications, and strong customer service skills, allowing them to thrive in a fast-paced environment.

Qualifications

• 2+ years of experience in customer service or program coordination.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in the automotive industry is a plus.

Responsibilities

• Manage and respond to technician inquiries via email promptly.
• Collaborate with internal and external teams to resolve inquiries.
• Monitor and report on technician engagement metrics.

Skills

Communication

Organization

Problem Solving

Education

Bachelor's degree in business administration, Marketing, Communications, or related field.

Tools

Microsoft Office Suite

Email management systems

Job description

Position: Technician Engagement Program Coordinator

Location: Allen Park, MI.



We are seeking a detail-oriented and customer-focused Technician Recognition Program Specialist to join our team in supporting the OEM & OEM automotive Technician Recognition Program. This program celebrates and incentivizes over 50,000 technicians across the U.S., from newly certified technicians through our most elite Senior Master Technicians. As a key team member, you'll support program inquiries, ensuring technicians receive the recognition they've earned and assisting in the continuous improvement of our engagement initiatives.

Qualifications:

• Bachelor's degree in business administration, Marketing, Communications, or related field.


• 2+ years of experience in customer service, program coordination, or internal communications.


• Excellent written and verbal communication skills.


• Ability to investigate technician concerns and deliver effective solutions.


• Strong organizational skills and attention to detail.


• Proficient in Microsoft Office Suite and email management systems (Outlook, Excel, etc.).


• Ability to work independently and collaboratively in a fast-paced environment.


• Prior experience in the automotive industry or OEM setting is a plus.

Responsibilities:

• Manage and respond to technician inquiries via the program email inbox in a timely and professional manner.


• Collaborate with internal and external supplier teams to resolve inquiries


• Monitor, track, and report on technician engagement metrics, recognition milestones, and incentive distribution.


• Maintain accurate program documentation and assist with periodic updates to guidelines, FAQs, and communication templates.


• Assist recognition initiatives and help enhance program materials (overviews, FAQs).


• Support logistics and tracking for technician awards and recognition events.


• Identify areas for program improvement based on technician feedback and internal collaboration.


• Ensure all communications align with company standards and brand voice.

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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