Automotive Store Manager - Lead Service, Sales & Growth

BIG O TIRES - Monteverde Group; Napa (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Job summary

BIG O TIRES is seeking a highly motivated Store Manager to lead our automotive team in California. You will oversee daily operations, drive sales growth, supervise technicians, and ensure exceptional customer service and vehicle maintenance standards.

Ideal candidates bring extensive automotive service management experience, strong leadership, and a track record of achieving performance targets while maintaining high service quality and safety.

Qualifications

• Extensive automotive sales & service management experience.
• Strong mechanical/diagnostic knowledge across repairs and maintenance.
• Proven leadership and ability to motivate a diverse team.
• Excellent customer service and upselling capabilities.

Responsibilities

• Oversee daily store operations, including sales, service, and administrative tasks.
• Supervise and motivate staff to achieve targets and deliver customer service excellence.
• Manage automotive repairs and services (oil changes, brake repairs, alignments, etc.).
• Ensure diagnostics are accurate using appropriate tools and expertise.
• Handle customer inquiries, resolve issues, and promote additional services and accessories.
• Maintain inventory levels and coordinate with vendors for timely procurement.
• Oversee service writing and auto estimating for accurate billing.
• Conduct vehicle inspections to ensure safety and quality standards.
• Manage cash handling procedures securely and accurately.
• Develop strategies to increase sales through promotions and service campaigns.

Skills

Automotive sales experience

Auto service management

Mechanical & diagnostic knowledge

Leadership

Customer service excellence

Upselling skills

Team supervision

Communication skills

Job description

BIG O TIRES is seeking a highly motivated Store Manager to lead our automotive team in California. You will oversee daily operations, drive sales growth, supervise technicians, and ensure exceptional customer service and vehicle maintenance standards.

Ideal candidates bring extensive automotive service management experience, strong leadership, and a track record of achieving performance targets while maintaining high service quality and safety.