Automotive Store Manager

Monro Muffler Brake Inc.; Town of Blue Mounds (WI); On-site; USD 70,000 - 81,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where your leadership will shape the future of automotive service. This role involves guiding a dedicated team to deliver exceptional customer experiences while achieving sales goals. You will foster a culture of teamwork and integrity, ensuring that every guest feels valued. With a commitment to professional growth, Monro offers comprehensive training and development opportunities. If you're passionate about the automotive industry and ready to make a difference, this is your chance to thrive in a supportive environment that values your contributions.

Benefits

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental

Performance based incentives

Employee Access Perks

Qualifications

• Leadership experience in a retail/sales environment is essential.
• Must possess a valid driver’s license and good MVR.

Responsibilities

• Lead daily operations and develop a 5-star Guest experience.
• Manage staffing, training, and inventory to meet sales goals.

Skills

Leadership

Sales Management

Customer Service

Inventory Management

Communication

Education

High School Diploma or equivalent

Tools

Automotive Equipment

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Compensation potential for this position is 70,000+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.

Job Description

The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Responsibilities:

1. Develop sales and technical teammates to produce a consistent 5-star Guest experience.
2. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
3. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
4. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
5. Provide direction and oversight to other technicians and assist where needed with services/repairs.
6. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
7. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
8. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
9. Audit courtesy inspections performed by teammates.
10. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
11. Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs.
12. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
13. Attend to all guest needs in areas of sales, service, complaints, and adjustments.
14. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
15. Assist teammates in conveying repair and service needs to guests.
16. Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards.
17. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
18. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
19. Perform other duties as assigned and required.

Qualifications

Qualifications:

1. High School Diploma or equivalent.
2. Demonstrated leadership experience in a retail/sales environment.
3. Proven ability to manage, drive and deliver financial results while controlling costs.
4. Ability to influence and motivate a team to achieve set goals and objectives.
5. Ability to problem solve, manage inventory, merchandising, and customer service.
6. Communication skills to effectively communicate with teammates and guests.
7. Complete all Monro required training with the guidelines and timing provided.
8. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Store Managers must be able to complete the following but not limited to:

1. Ability to work flexible hours, days, evenings, weekends, and holidays.
2. Ability to work 54 hours per week.
3. Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
4. Frequent standing and walking for long periods of time.
5. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Additional Information

Performance based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental

Employee Access Perks

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.