Automotive Store Manager

Monro Muffler Brake Inc.; Town of Henrietta (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Join a dynamic team at an established industry leader in automotive service and tire sales. As a Store Manager, you'll play a key role in fostering a guest-focused environment while leading a talented team to achieve sales goals. This position offers the opportunity to shape the future of the automotive service industry, ensuring every guest receives top-notch service and support. With a commitment to personal and professional growth, you'll benefit from on-the-job training and leadership development programs. If you're passionate about cars and enjoy working with people, this is the perfect opportunity for you to make a significant impact in your community and beyond.

Qualifications

• High School Diploma required; leadership experience in retail/sales is crucial.
• Proven ability to manage financial results and motivate teams.

Responsibilities

• Lead store operations, ensuring a 5-star guest experience.
• Manage staffing, training, and performance of store teammates.
• Drive sales goals through effective product promotion.

Skills

Leadership Experience

Customer Service

Sales Management

Inventory Management

Effective Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Job Description

About the Role:

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services to guests.

Salary Range: $65,000 - $80,000 per year - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment.
• Provide direction and oversight to technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, and performance management.
• Ensure expense control through the management of payroll, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness.
• Schedule guest appointments and assign teammates according to their skill level.
• Achieve Monro’s sales goals by properly informing and recommending tire and service products.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures.
• Maintain technical knowledge and capabilities through required training courses.
• Operate and maintain all equipment in a safe manner.
• Perform other duties as assigned and required.

Qualifications

Qualifications:

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals.
• Ability to problem solve, manage inventory, and customer service.
• Effective communication skills with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).

Profile Summary:

• Guest and team focused mindset with experience in customer-facing environments.
• Excellent verbal and written communication skills.
• Business mentality with the drive to exceed established goals.
• Possess basic math skills to calculate figures and amounts.
• Proactive with demonstrated proficiency in multi-tasking.
• Ability to take initiative in identifying problems and producing practical solutions.
• Ability to effectively mentor, coach, and develop teammates.

Additional Information

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Technicians must be able to complete the following:

• Ability to work flexible hours, days, evenings, weekends, and holidays.
• Must be able to see, hear, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

This summary is not an all-inclusive description of job duties. Other job duties may also be assigned by the supervisor based upon the Company’s needs.

Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable law.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law.

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, and course curriculum in Monro University that empowers them to advance to the next level of their careers.