Automotive Store Manager

Monro Muffler Brake Inc.; Raymond (ME); On-site; USD 60,000 - 75,000; Full time

Job summary

Join a forward-thinking automotive service leader as a Store Manager, where your leadership will drive a team dedicated to providing exceptional guest experiences. This role involves overseeing daily operations, developing sales strategies, and ensuring the store meets Monro’s high standards. You will play a crucial role in fostering a positive work environment while maximizing sales and customer satisfaction. With a competitive salary and growth opportunities, this position is perfect for those passionate about the automotive industry and team development. Be part of a company that values its people and strives to be the best in the business.

Benefits

Performance based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility

Employee Discounts

Healthcare, Vision, and Dental

Qualifications

• High School Diploma required; leadership experience in retail/sales preferred.
• Proven ability to manage financial results while controlling costs.

Responsibilities

• Lead and develop store teammates to ensure a 5-star guest experience.
• Manage recruiting, hiring, training, and performance of store staff.
• Ensure inventory management and maintain store cleanliness.

Skills

Leadership

Sales Management

Customer Service

Inventory Management

Problem Solving

Communication

Education

High School Diploma or equivalent

Tools

Automotive Equipment

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Job Description

About the Role:

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

Compensation:

Salary Range: $60,000 - $75,000 per year. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.

Responsibilities:

1. Develop sales and technical teammates to produce a consistent 5-star Guest experience.
2. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
3. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
4. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
5. Provide direction and oversight to other technicians and assist where needed with services/repairs.
6. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
7. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
8. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
9. Audit courtesy inspections performed by teammates.
10. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
11. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
12. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
13. Attend to all guest needs in areas of sales, service, complaints, and adjustments.
14. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
15. Assist teammates in conveying repair and service needs to guests.
16. Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
17. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
18. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
19. Perform other duties as assigned and required.

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to:

1. Ability to work flexible hours, days, evenings, weekends, and holidays.
2. Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
3. Frequent standing and walking for long periods of time.
4. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Qualifications

Qualifications:

1. High School Diploma or equivalent.
2. Demonstrated leadership experience in a retail/sales environment.
3. Proven ability to manage, drive and deliver financial results while controlling costs.
4. Ability to influence and motivate a team to achieve set goals and objectives.
5. Ability to problem solve, manage inventory, merchandising, and customer service.
6. Communications skills to effectively communicate with teammates and guests.
7. Complete all Monro required training with the guidelines and timing provided.
8. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

Additional Information

Performance based incentives, Paid vacation and holidays for Full Time Teammates, Reimbursement for ASE Certifications, Reimbursement for State Inspection Licenses, where applicable, 401k eligibility immediately upon hire, Direct Deposit, Employee Discounts, Healthcare, Vision, and Dental for Full-time Teammates, Employee Access Perks.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Monro conducts criminal background checks for those positions with security and/or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Your next Destination!

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.