Automotive Store Manager

Midas Auto Experts; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in automotive services is seeking a dynamic Store Manager to lead operations and enhance customer satisfaction. This role requires a seasoned professional with a strong background in automotive repair and management. The ideal candidate will have a proven track record of driving business performance while fostering a collaborative and productive work environment. You will oversee all aspects of store operations, from managing technicians to ensuring customer service excellence. Join a company that values your expertise and offers opportunities for growth and development in a thriving automotive service environment.

Benefits

Online Training

Paid Time Off

Sick Time

Health Insurance

Employee Discounts

Qualifications

• 3+ years of store or service manager experience required.
• Strong customer service and leadership skills are essential.

Responsibilities

• Manage and direct automotive technicians and service operations.
• Ensure exceptional customer service and oversee vehicle inspections.
• Maintain inventory and ensure compliance with safety standards.

Skills

Customer Service

Communication Skills

Leadership Ability

Team Building

General Automotive Knowledge

Education

College Degree or Coursework

Tools

POS Systems

Computer Skills

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Deliver exceptional customer service while listening and consulting customers.
2. Follow up with customers regarding services requested, estimated completion times, etc.
3. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
4. Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
5. Lead, manage, and train team while keeping in tune with our company’s vision, purpose, core values, and employee creed.
6. Oversee all sales, accounting, and clerical functions from Service Advisors.
7. Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.
8. Maintain inventory counts.
9. Be responsible for any inventory losses.
10. Ensure overall cleanliness and organization of the facility, including environmental compliance.
11. Update and submit daily sales reports to Corporate.

Qualifications

1. A minimum of 3 years of store or service manager experience.
2. General automotive knowledge.
3. Excellent customer service disposition.
4. Good communication skills.
5. Strong POS computer and Internet skills.
6. Leadership ability.
7. Team building skills.
8. Ability to work a flexible retail schedule including weekends.
9. Valid driver’s license.

Benefits

1. Online Training.
2. Paid Time Off.
3. Sick Time.
4. Health Insurance.
5. Employee Discounts.