Automotive Store Manager

Midas Auto Experts; Glassboro (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their automotive service team. In this pivotal role, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving business growth. The ideal candidate will possess a strong background in automotive repair and management, with a focus on fostering a collaborative work environment. This opportunity offers the chance to make a significant impact in a thriving business while developing your leadership skills. If you're ready to take the next step in your career with a company that values excellence and teamwork, this is the role for you.

Benefits

Online Training

Paid Time Off

Sick Time

Health Insurance

Employee Discounts

Qualifications

• 2+ years of service manager experience in automotive repair.
• Strong leadership and excellent customer service skills required.

Responsibilities

• Manage and direct automotive technicians and service operations.
• Deliver exceptional customer service and oversee vehicle inspections.
• Maintain inventory and ensure environmental compliance.

Skills

Customer Service

Communication Skills

Leadership

Team Building

General Automotive Knowledge

POS Computer Skills

Education

College Degree or Coursework

Tools

POS Systems

Inventory Management Software

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Recruit, hire, train, motivate, evaluate, schedule, and coach employees
2. Deliver exceptional customer service while listening and consulting customers
3. Following up with customers, services requested, estimated completion times, etc.
4. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
5. Deliver and discuss pricing estimates with customers as well as promoting shop service specials
6. Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
7. Oversee all sales, accounting, and clerical functions from Service Advisors
8. Oversee technicians’ inspections, diagnosing and repairing of domestic, European, and Asian cars and light trucks
9. Maintain inventory counts
10. Responsible for any inventory losses
11. Overall cleanliness and organization of the facility, including environmental compliance
12. Employee’s payroll; record keeping of hours and scheduling
13. Updating and submitting daily sales reports to Corporate

Qualifications

1. A minimum of 2 years of store or service manager experience
2. General automotive knowledge
3. Excellent customer service disposition
4. Good communication skills
5. Strong POS computer and Internet skills
6. Leadership ability
7. Team building skills
8. Ability to work a flexible retail schedule including weekends, evenings, and holidays
9. Valid driver’s license

Benefits

1. Online Training
2. Paid Time Off
3. Sick Time
4. Health Insurance
5. Employee Discounts